Syracuse, New York
Not resolved
2.6
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Customer service
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This was our first trip with Amtrak on Oct 13th to Chicago. Left Syracuse at (9:30pm) and was to arrive in Chicago at (9:30am).

We arrived in Chicago at (9:30pm), that's right 24hrs on this train and the staff was brutal. No updates, no apologizes but they did offer a free beef stew after being on the the train for 18hrs ( this stew was a little beef gravy on a bed of rice). Amtrak was very nice at leaving us a email to our home after we were on the train for 3hrs letting us know things would be delayed. When your going on a 4 day vacation and Amtrak takes 1 day away from you it sure does leave a sour taste in your mouth.

But I feel for the people who missed their connecting trains and the response they got from the staff was they didn't care, too bad.

How do you stay in business?

Reason of review: Problem with delivery.

Monetary Loss: $200.

Preferred solution: Price reduction.

Amtrak Pros: Getting off.

Amtrak Cons: 24hrs for a 12hrs trip.

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