Submit ›
or
2.0 Based on 71 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Getting off 5
    • Helpfulness of some employees 3
    • Train staff 3
  • Customers don't like
    • Decline in quality 3
    • Horrible customer service 3
    • Uncomfortable 3
Advanced
search
loading...
More Less

on August 24th I and some friends boarded the train in Was D.C. for Chicago then on the Reno, Nv. Trip to Chi was great. However, we were booked in H/C lower level all the way. We were seniors on our way to Reno for a Convention. When arriving in Chicago I was taken by red cap to the area where we would be boarding fom (Gate C) once thre informed several attendents that I would be needing assistance to get to the train when it was time. I... Read more

Was this review helpful? 0 0

I have traveled Amtrak for many many years in the sleepers, on 9/16/16 I encountered a very rude, abrupt, short, en-compassionate server named 'Tanisha' in the dining car. I was not the only passenger to feel the same way, I only hope they feel giving a review worth while also. This employee could use another course in Hospitality services by Amtrak. It could have been just another bad day for her, but does not excuse the 'passive/aggressive'... Read more

Was this review helpful? 0 0

Apparently Amtrak has a policy of reporting anyone with some combination of the following characteristics to the Reno police: - Unusual nervousness of traveler - Unusual calmness or straight ahead stare - Looking around while making telephone call(s) - Position among passengers disembarking (ahead of, or lagging behind passengers) - Carrying little or no luggage - Purchase of tickets in cash - Purchase tickets immediately prior to boarding... Read more

Was this review helpful? 0 0

Irresponsible and Rude Staff! This was the worst experience I have ever had and they blatantly refused to accommodate me as I am ill and don't want to get another passenger sick and they ignored my request for an alternate seat and berated my tone and angry word choice. I don't think they would have berated me if I wasn't a woman so not only did they disregard my complaint entirely but lectured me like a child and pretty much told me how to be... Read more

Was this review helpful? 0 0

The gentleman who worked the dining car on August 25, 2016 from NY Penn Station to Essex Junction in Burlington, VT told me to "Let me do my job" when I started putting my hot dog in one of the cardboard containers. He was very rude and unprofessional. It was my first train experience and I did not realize I wasn't allowed to put food that I bought into my own carrier. At Starbucks, I put my drinks in a carrier. At a ballgame, I put my food... Read more

Was this review helpful? 0 0
  • From mobile
  • Aug 23
  • #906088

Thee WORST EXPERIENCE ..... I TRAVELED from FL - NY IT PICK US LATE....OF COURSE MADE IT TO NY LATE.... WAITED 20 MUNITES FOR MY SUITECASE WORST OF ALL THEY MESS MY BABY $200 STROLLER.....I WILL NEVER EVER USE THEM AGAIN AND I'LL BE SURE TO TELL MY FRIENDS AND FAMILY

Add comment

Ashton W Robinson & Yvonne Robinson Amtrak Reservation # 1605AE 614 Archibald Lane Florence NJ, 0851 609-499-2156 Dear Mr. Boardman I was a passenger (Adult Pass Riders) on the Auto Train number #53 from Lorton Virginia to Sanford Florida. My travel accommodation was upgrade from coach class to a sleeper. My dining accommodation was not upgrade so generally I was assigned to the coach dining car however I was inadertenty seated in the dining... Read more

Was this review helpful? 1 1

So I tried to book a ticket on amtrak and in the 2 minutes of me processing the ticket. It said the price changed and jumped up about 20 dollars. I decided that is a scam and now only use greyhound. I was a reqular on amtrak and they used to get roughly 2000 dollars a year from me. I'm a greyhound guy now, half the price and maybe an hour more in travel time, yes please. Screw amtrak and their ticket sale scams greyhound is the way to go. Save... Read more

Was this review helpful? 0 0

Bathrooms were a filthy mess. They never looked at them but once in a 50+ hr ride from Chicago to San Fran. There was no soap or towels and toilet seats were a mess. Went to bathroom around 3:35 in the morning and then went again around 11:30 and still no towels or soap. I've seen barns cleaner than what these bathrooms were. Our tour group wasn't the only one to complain about this. We talked with another tour group that went from Chicago... Read more

Was this review helpful? 0 0
  • From mobile
  • Jul 25
  • #888047

i dont know who the train engineer is tonight or if its even Amtrack but its 12:34 am and whoever the engineer is onboard needs to be fired. i live off poinsettia in carlsbad and about a mile or two east of the tracks on a hill and this guy has been blaring on that horn onnoxioisly. its way overboard and it needs to stop

Add comment
Did not find what you were looking for?
 
×
You are reading about Amtrak.
Filing a new complaint about
×