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Amtrak - Horrible customer service and dangerous employee behavior
In an attempt to go on what started as a simple family trip from Chicago to St Louis round trip , I was treated horribly and had a nightmare of a trip and the customer relations department was absolutely no help and made it even worse. For starters, I am a type 1...
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2.1
I liked
  • Conductors
I didn't like
  • See review
#1051189
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Amtrak - I was suppose to catch a train from Dwight il at 8:24 a train came pass at 8:30 but never stopped so called customer service to check the status of the rain they then told me that the train came at
8:30 and departed at 8:32 but the only train that came pass didn't stop at all I'm very unhappy with this and I will not be using Amtrak anymore can you contact me at 815-549-5323
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I bought a round trip ticket from BWI to Fayetteville and back again a week later. My trip there was horrible and several people, as well as myself called Amtrak to complain. Everyone was told to call back at the end of our trip. On my way back the train was 2 hours...
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Anonymous
Anonymous

There has still been no response from Amtrak!

1.0
#1037800
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Amtrak Train Service Review

Amtrak
#1024768
3.6
I was on train 97 going south grom Fayetteville NC to Orlando Fl.March 22.i had my walker and cane.my walker wss lost ive be trying to no avail to get it back.please help.i only get machines.the train was late by hours.i requested accessible seat.but to no avail..thats the reason it got away from me.Renee Birkett. 321 458 6639 reneebirkett41@gmail.com
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Short Review for January 07, 2017, Pc_bad_quality

Amtrak
#987401
1.0
Not that it matters or makes a difference to complain about Amtrak but it's horrible! I vouch never again to take this train anywhere and refuse to recommend it to anyone. I hope and pray that they close down the route and lose their funding because it's got to end somewhere! They're the worst company in existence and nothing is ever done to change it!
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Amtrak Train Service Review

Amtrak
#981568
2.0
The train is almost always late! On the trip from Seattle to Libby, it was delayed by 4 hours. Tonight on the trip back, it was scheduled to leave at 10:59 and at 2 am has still not showed. Estimated to be another hour late. Maybe. Might be longer. Previous trips had similar delays.
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Amtrak Website Review

Amtrak
#976570
Web site is non operatikna
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Between April 1-15, I traveled 6, 473 miles on Amtrak: Klamath Falls, Oregon to Sacramento, Sacramento to Chicago, Chicago to New Orleans, Lake Charles LA to Los Angeles, Los Angeles to Klamath Falls, Oregon. All of it was in a roomette. The food was the best on the...
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3.8
#1036775
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I was returning from New York back to Washington DC Saturday morning. The change in trains cost me an additional $32.00 for which I was prepared. I gave my debit card, got on board and the trip was fine...Until I checked my online banking statement to see that I was...
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#1020643
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When I travel from new London to Washington there was a over 2 hrs delayed on train 174 , then when I was coming back to new London from Washington DC , I lost my train for 5 minutes due to a car accident, then they easily charge me 120 dollars more to depart on the...
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2.2
#995929
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My father in law died without warning. I bought my husband the first available ticket as he's terrified of flying. Due to weather passengers were told they would get off in Reno and be placed on buses to Sacramento; (that's fine...things happen). So explain to me why...
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Anonymous
TJ

Why are you blaming Amtrak? Sounds like your issue is with the Reno police dept.

1.5
I didn't like
  • Violated by reno cops
#989375
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Amtrak has the worst services ever leaving from Greensboro nc to Rocky Mount Nc, one incident the train hit a car and delayed the train by 2hours no compensation just a apology and everytime I am leaving The Rocky Mount Station to return to Greensboro the train is...
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1.6
#981232
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The train arrived 15 minutes late to Penn Station, then stopped at DC for an engine switch. A mile from DC, the engine broke and they spent two hours fixing it. We ended up going back to DC to pick up a new conductor, while they promised us that we would make up the...
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Anonymous
Renee

Sounds almost likecmy. Complaint..only mu walker was misplaced..i was going south on 97 to Orlando.i hope i get my walker or im fdim am on set income.hoodluck

1.2
I didn't like
  • Food
  • Bathrooms
  • All
#978934
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ON DEC. 1,2016 MY WIFE AND RODE AMRAX TRAIN#79 THE CAROLINIA TO WISON N.C. AND RETURNED ON DEC.4, 2016 TRAIN #80. WHEN I PURCHASE TICKETS I EXPLAINED THAT MY WIFE WAS CRIPPLED AND THAT I NEEDED A SLEEPER CAR BECAUSE SHE NEEDED CHANGING. SLEEPER CARS WAS NOT AVAILABLE...
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1.8
I didn't like
  • No help for disabled persons
#972307
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