Amtrak

We just returned from our Amtrak trip reservation 584B26. Our trip to Sandpoint, Idaho from St.

Cloud Minnesota was nine hours longer than schedule. This was due to a broken rail, brake and wheel repair to our train. When we arrived in Sandpoint our car wouldnt start due to the fact that it sat an additional nine hours in the cold, however, accolades to Amtrak employee Maggie Mjelde. She went above and beyond and helped us contact personnel to start our vehicle and kept the depot open in the 20 below weather until our Help arrived.

She was an exemplary employee.

Unfortunately, our return trip was a nightmare. There were many open seats and most had only one person occupying. We are 75 and 76,Amtrak's promised to make a pleasant trip for seniors (number five on the Amtrak website) didnt happen. After sitting side-by-side for five hours we asked one of the conductors if we could use the seat across the aisle as it was empty, he consented.we had finally fallen asleep in our separate seats when we were very rudely awakened by a conductor that just came on the train Bradley was his name.

His demeanor and body language were very unfriendly and self-important. We were told we must occupy the seats next to each other. He then put a reserve sign across from our seats. That seat remained empty for the next mini hours, and there were no stops.

He then seated another elderly woman who must have come from another car in that seat, she had two seats, while the two of us struggled with our limited space in our car. There were six pairs of unoccupied seats with no one in either of the seats. I find it hard to understand why we should be penalized for traveling together, we pay the same amount of money as the other passengers. This was our third round-trip on Amtrak from St.

Cloud to Sandpoint Idaho. We can handle the delays due to weather, but the rude treatment that we receive from Bradley will probably mean we won't travel Amtrak.

sincerely,

Virginia, Peters, James Leonard.

I booked tickets online on February 1, 2024 for 7 adults and 1 child from New York to Philadelphia. I entered ages to take advantage of the discounts.

The total fare showing online was approximately $321.00. I didn't look at the receipt immediately which was sent to me via email. My group was celebrating my 60th birthday in New York and New Jersey and I had a lot going on.

A few days later, I look at my receipt and find out I was charged $651.20. I was shocked!!!

Of course I called Amtrak and they give me a BS excuse. No way would I have booked those tickets for that amount. We had an option to rent cars, which would have been more cost effective.

We would have just drove instead.

Never, ever taking Amtrak again. My advice is to take a screen shot of what you are quoted online and look at your receipt immediatley.