My mother, 84 yrs old, boarded the train yesterday in Merced,Ca. at 9:00am. She entered the lower level of the train and they had to move passengers around to make room for her. I spoke to the female Amtrak attendant and asked her if she could be put into another car. Her sarcastic response was that the train was full and she cant be reassigned another seat.

Prior to boarding, I asked the ticket agent if the train was full. He told me that they were not and there was a lot of room. I looked into another car and saw that they had a lot of room.

My mother again asked the attendant if she could get another seat, and she responded very rudely, that she couldn't. I had no contact with my mother and only hoped that everything would be okay.

When she got home, she was very distraught and said that she didn't want to ride the train again. My only complaint was about the conduct of your train attendant. I dont have her name, but she is short, little overweight, and Latino. Every effort should have been taken by her to accomodate our senior travelers. I hope she doesn't treat other travelers the same way.

My mother felt that most of the travelers in the lower level, at the time, should have been moved upstairs. My mother travels on the Amtrak very frequently and now I have to figure another way to get her to visit me.


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