Amtrak

“We just got back from NYC...took the 'kids' to see SPIDERMAN...it was FABULOUS...had seats 7 rows back...everyone should see this. On the way back on Amtrak [we go "halfway"...t...

This is what I just finished writing in an email to Amtrak's corporate office, which, if my experience with the company tells me anything, will result in nothing: I ...

Call # 8 failed Rochell Olivas after saying I already talked to her, I asked for a supervisor and she said I could not talk to one at this time, and that Operations was contacted ...

Amtrak did not help my mother with transfers, meals, and restrooms as they promised my sister when making reservations! Mom is 78 and frail with balance issues, she had trouble ge...

So we buy our $138 tickets to business class, get our laptop and iPad hooked up to the wireless internet only to discover that streaming media sites are blocked. Netflix, youtube, ...

When me and my family went to the counter in the Amtrak station we weren't greeted. We weren't even given acknowledgement of our existence. Two ladies just laughed and talk...

I left lga this morning around 9 after waiting on the tarmac for at least a half an hour, but luckily our great pilots where able to make up most of the time and we arrived in Chic...

I had been sitting in lower level for over and hour when Wayne came up to me and asked me to move to the upper deck because lower was reserved for handicap (there was no one in nee...

I am still fuming even aftet 3 years. We traveled first class mon the Amtrak Zephyr. In the dining car Ihad coffee spilled on me twice! I was told "You should have moved." My wife...

I'm completely dissatisfied with Amtrak service along with millions of others. While unpacking, I discovered a missing electric skillet and 4QT Crock Pot. Unbelievable! Due to o...

I will never travel amtrak again a refund nicer the layovers where long 3 hours then additonal 4 hours the train staff did not show any concern i trapped already paid for tickets ...

Not being a fan of the airlines or airports, I decided that when it came time to move to Oregon from Texas, that the train would not only be a good way to go, but a pretty one as w...

I guess Amtrak has not had tough times because their prices are unaffordable and when you call for help or discounts the employees just agree with you instead of help you. I guess ...

Took the Empire Builder from WI to Seattle & back. Paid a premium price for a bedroom.I am not a complainer by nature & I have travelled extensively here in US & abroad. Thes...

Train Trip to ***. Message: On Aug 23rd I took a trip from Redmond OR to LA Ca. two days before my departure, reservation # 66B1B. a Debbie from Amtrak cs called to...

If your complaint is not getting through to Amtrak, just email the following addresses with your complaints. The folks behind these contacts do not want to deal with customer compl...

Amtrak conductors act like they are the Russian police. I was repeatedly harassed during my trip, told I couldn't sleep, wasn't helped with luggage, was told to put my luggage wher...

Terrible attitude. Poor customer service. This train company is a joke. We left out on July 31, 2011 driving to Chicago to make a connection to Denver, Colorado at 2:00 p.m. We ...

We had tickets last week to return home from Denver, CO to Michigan last Thursday. We arrived at the station 2 hours prior to departure time. The station was empty. The desk per...

It's actually worse then the DMV. All blacks working with attitudes. They take up paid seats. I pay 40 bucks for business class and it's no different than coach. Same l...

I have taken three expensive Amtrak cross country trips, with bedroom accomodations. The service has been very uneven. I complained and nobody would listen, nobody car...

Amtrak threatened to throw me off the train because I was muttering TO MYSELF about how bad their service was. S Ivey, the car attendant called out from around the corner "I am go...

I was assaulted by an Amtrak conductor after taking a trip to Chicago. The Conductor was extremely rude to both passengers and fellow employees the entire trip, threatening to thro...

This is the true story of Amtrak Train #88's 9-hour fiasco on Sunday from D.C to NYC/CT. As you read, keep one thing in mind: It was 100% their fault, and they REFUSED to give ...

Our trip from Washington D.C. on May 26th was a disaster. We stopped outside Willmington Delaware and were told that they needed to clear the tracks, then it was the electrical sy...

I reserved a ticket on Amtrak but I am considering canceling my reservation. I called to ask a simple question but the woman on the on the phone was very rude and a basic ***. ...

My first experience with Amtrak has left me with a distinct impression that it's a typical government-run business: lazy, inefficient, unprofessional, and plain rude. My husband an...

My wife and i paid for a round trip from Grand Junction CO to Martinez CA on 3/24/11. It has been years since we have been on a train so were looking forward to the trip. Late spri...

I travelled on train 94 from Newport News to Philadelphia on April 11, 2011and found the cafe car operator very rude and ill prepared. It's a seven hour trip so I was on long e...

Several times a year, I would like to travel on Amtrak from Boston to New York City.....I understand that prices are lowest when booking a month in advance....roughly $46 each way....