Amtrak Complaints and Reviews

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Amtrak
Main address: 10 G Street N.E. 20002 Washington DC
1-800-USA-RAIL (1-800-872-7245), , http://www.amtrak.com/servlet/ContentServer/Page/1237608364155/1237608364155
  • 220+17 mobile complaints
  • $27.1K claimed losses
  • $114 average
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  • 6 hours ago
  • Ground Transportation - Trains, Buses
  • Chicago, Illinois

Amtrak #4 LA to CHICAGO 9/28/14. Picked me up from SNB on time 8:00pm by the time we got Albeqerque we were 10 hours behind. The attendant was very rude to handicap passenger. Did not give her any assistance at all. Made her wait until all passengers got off. I was under the impression that ppl with handicap had priority. I really would like to be contacted by your complaint office. I travel... Read more

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  • From mobile
  • Amtrak
  • 14 hours ago
  • by anonymous
  • #540744

Staff was rude. Not a shed of customer service. Gross bathrooms; not safe and not sanitary. Help line for delays inaccurate. If you're going to keep it running, then invest time and money into 1.) Staff 2.) Customer Experience and 3.) Revaluing the service you provide. - Andrew, Ohio Add comment

     

  • 1 day ago
  • Airlines
  • Gary, Indiana
  • Late Flight
  • 6

I have been catching Amtrak between Dearborn and Chicago quiet often this year and 99.9% of the time I've been late getting to my destination, to the point that today is my last day using Amtrak. Flights may be more expense but *** sure worth not being late every *** time. GOOD BYE Amtrak ! Don't see you being in business much longer. I have been catching Amtrak between Dearborn and Chicago quiet... Read more

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  • From mobile
  • Amtrak
  • Sep 26
  • by anonymous
  • #538875

Chicago to DC Is always late and just a little late; hours late! It is 5 hours late today. I really wanted to take it today, but it's too late. Add comment

     

  • Sep 23
  • Ground Transportation - Trains, Buses
  • Santa Barbara, California
  • Refund Procedure
  • 23

I was on an Amtrak train which was SIX HOURS late - causing me to miss my connecting train. I had to hustle to make other arrangements in order to get back home to work, and the passenger services person at the station said I could call in with my request for a refund. Was just told it would be 6-8 weeks before refund would be processed!!! They said if I had gone to ticketing in the station... Read more

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  • Sep 22
  • Ground Transportation - Trains, Buses
  • Train Delay
  • 32

I had just arrived from LA after 40 hours on the train. We were told to wait in the lounge and they would call us to the next train. The train would be delayed leaving because the union an issue. Then they rushed us onto the train. The first class cars were at the front the the rest were farther back. It took 15 minutes to walk to the sleeping cars because they stopped us every car door and asked... Read more

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  • Sep 15
  • Ground Transportation - Trains, Buses
  • Train Travel
  • 31

I bought a 30 day pass in April to use in July 2014. I informed the Amtrak agent that I was handicap ask If I needed to show anything since I have a handicap licence plate I do not have a place card to hang. She said no just tell them when I board and they would be glad to accommodate me on the trains which had more than 3 stairs. Well my first train was flat. I found out on my second train that... Read more

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  • Sep 15
  • Ground Transportation - Trains, Buses
  • Springfield, Illinois
  • Station Agent
  • 22

The agents in Springfield are uniformly rude...They harass the handicapped and seniors...Two of them are the biggest jerks on the planet...Beware...The are officious little rule-spouting *** who spend most of their "working" time chit-chatting...Their whole attitude is that you should be honored to be taking the train...With employees like this it is no wonder that Amtrak is losing money...Did... Read more

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  • Sep 12
  • Ground Transportation - Trains, Buses
  • Chicago, Illinois
  • Accident Claim
  • 24

A drunk man behind me was trying to put luggage on top and the luggage not duffle bag fell on top of my left shoulder.. I told the conductor and they told me if I wanted assistance I would have to get off train and basically don't know how I was going to get to my destination . They didn't know jack about the accident procedures. I filled out accident report they couldn't even give me a copy. I... Read more

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  • Sep 02
  • Ground Transportation - Trains, Buses
  • Bob Evans Breakfast
  • 28

we ride amtrak to the northwest every year always enjoyed the breakfast then they stopped serving the Bob Evans breakfast we keep wondering what happened, and if its possible they may bring it back to the train. would make our trip that much more enjoyable . Breakfast was the most enjoyable meal on the train .Hope maybe bob evans and amtrak can consider getting back together again. we will... Read more

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