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Amtrak

Rating:
30 complaints

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Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service.

Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour. Please try to contact Amtrak Customer Service directly prior to posting any complaints on this site.

Best Consumer Reports

Amtrak Complaints & Reviews

DateAmtrak ReviewsHits

Anonymous
Amtrak Process Improvement Needed!!!

My wife and I recently traveled from the King Street-Alexandria VA station to Philly. My wife has a slight handicap due to a stroke suffered a few years back, she was teaching at ...

Aug 23, 2010
45

Allen
Amtrak never again

In summary taking Amtrak was a terrible experience. Arrogant unfriendly personnel, dirty bathrooms, cold temperatures because A.C. is turned up too high, dirty windows, too uncomfo...

Jul 02, 2010
257

Sgreen
Amtrak ***!

I recently came to experience the worst customer service I have ever dealt with, or been witness to upon taking Amtrak on an excursion from Albuquerque to San Diego. It had been a ...

Jun 29, 2010
147

CathyH3
Delayed 6 1/2 hours and won't compensate for lost tickets.

We took the auto train to Florida only to be delayed with engine trouble 6 1/2 plus hours. I called customer relations for compensation of the lost tickets to Kennedy Space Center...

Jun 29, 2010
173

Sonsie
Why must the amtrak driver lay on his horn all through carlsbad, it is obnoxios!

The guy who drives the amtrak must be fired! I have lived down by the beach in Carlsbad for two year now, and before that down by the beach in Oceanside. His horn blowing is obno...

Apr 16, 2010
247

Anonymous
Railroad: as I have read and heard about the amtrac conductor who enjoys honking long and loud

I have heard and also experienced an Amtrak employee who gets great joy here himself hoking the horn of his engine especially in the wee hours of the morning. He seems to be known ...

Mar 28, 2010
193

Anonymous
Amtrak *** in NYC

First and last time Amtrak traveler! Boarded train at Penn Station NYC, 1 1/2 hr later, train trip was cancelled, forced to spend another night in NYC. Unable to get on train the e...

Mar 14, 2010
223

Naheema
Not the best, especially given the high price

I received unnecessarily rude and aggressive treatment from the conductors aboard the train from Boston to New York. I was settled in sitting on the left of the train and was using...

Jan 12, 2010
520

Anonymous
Amtrak stole my money

I do not complain often, but I would be remiss if I didn't write this after the way I have been treated by Amtrak Two years ago my husband bought me $200 worth of gift certific...

Dec 23, 2009
573

JMurph
Abandoned by Amtrak

I rode Amtrak from Kansas City to Houston a few years ago. On my return trip I arrived at the Oklahoma City train station at closing time (9-10pm). The Amtrak official kicked me ...

Dec 17, 2009
527

Anonymous
Ban and issued Notice of Trespass for trying to purchase ticket

On 10/11/09 around 10:30 AM I was sitting in the Amtrak train station at 401 I Street when a security guard Supervisor walks up to me and asks me if I have a ticket. I said no, but...

Oct 13, 2009
711

Anonymous
Assigned handicap senior with reg passengers

My mother, 84 yrs old, boarded the train yesterday in Merced,Ca. at 9:00am. She entered the lower level of the train and they had to move passengers around to make room for her. ...

Jun 29, 2009
325

Xambor156
Its the journey NOT the destination

I have traveled Amtrak trains since 1993. I soon discovered that I need to include the ride as part of my adventure, my journey. Amtrak shares the tracks with freig...

Jun 22, 2009
744

Cwieck
No discount for emergancy helper for natural disaster

I was trying to get a train from southren Minnesota to Fargo to help with sandbaging for the flood. So I called Amtrak to see if they would offer a special fare to help me get ther...

Mar 23, 2009
349

Kim.smith2
The late night conducter

I have a huge complaint, and I know it has been addressed by union....I live in southpark and I cannot believe this guy is still honking the horn...Everyone has complayined and the...

Oct 16, 2008
980

Anonymous
Homeless Magnet

The Amtrak station platforms are becoming infested with homeless people. It's not safe to wait outside for trains anymore. You can wait for your train and be accosted by a home...

Oct 15, 2008
849

Anonymous
Steel train door slamed shut on my son's chest when the train lost all power

While traveling from chicago to flagstaff az on train amtrac #3 on 10-7-08 and 10-10-08 2008,talk about the trip from ***.we where in the back car and we kept stopping and this sm...

Oct 10, 2008
601

Anonymous
Some things shouldn't allowed on the train

Hello to anyone that cares. First of all this was my first ride on the train going to New York (Manhattan),I truely enjoyed the ride going even though it was 18 hours, no problem a...

Sep 22, 2008
1105

Anonymous
An Amtrak Trip you should know about.

In October of 2007, my wife and I (65 years old) began a two thousand dollar Amtrak trip in a standard roomette. We were soon subjected to stultifying high temperatures and a lack ...

Sep 22, 2008
1435

Rusty_boy
Amtrak will not re-issue my lost Monthly pass

I purchased Amtrak Monthly pass from New York Penn Station to Trenton. Unfortunately I forgot the Monthly pass in the train and on contacting Amtrak Customer Service and Lost &...

Sep 11, 2008
569

Anonymous
Amtrak

I ordered my ticket 4 weeks ago and i haven't received it yet, time after time i have called and complained about my ticket not being here. All they tell me is that we will res...

Sep 03, 2008
608

Anonymous
Amtrak Auto Train - BAD ride, food service.

The trip South in January had a few problems but the return in early March was a disaster. We ride in the lower level as my wife cannot climb the stairs. The ride was so roug...

Aug 31, 2008
1931

Anonymous
Train dead on tracks. No one will give me info.

My son and his girlfriend from norway are on the 8/14/08 7:50 train from st. paul to chicago. the train has been dead on the tracks for over 2 hours with no end in sight for repair...

Aug 14, 2008
597

Anonymous
Amtrak strands a disabled passenger on a platform

I was traveling from Washington, DC to New York City. I had recently injured myself and was on crutches, and was told I would have a wheelchair and a red cap waiting for me in New ...

Aug 14, 2008
607

Cutie pie
Amtak ticket workers get off your cell phone

8/06/2008 7:30am. Today I woke up at 5:30am to drive my daughter to the train to catch the Lake George, NY Amtrak train at Penn Station, NY. She waited for an hour on a mobbed line...

Aug 06, 2008
447

Star Light
Amtrak-Worst Day Of My Life

The worst day of my life began on Sunday, July 20, 2008. The day started out beautiful. Leaving the Affinia Hotel in New York, I felt excited and ready to continue my vacation in A...

Aug 03, 2008
1419

Suharris1
Amtrak has terrible customer service

Today I had a train ticket for the 8:58 train from Burbank to San Diego. There is no agent at the Burbank station. Someone was hit by a train early in the morning and they could ha...

Jul 23, 2008
708

Anonymous
Amtrak Service Deteriorates further and has no customer service recourse

We spent $1744 on first-class sleeper car service and we had no water on the entire return trip (overnight). the toilet in our compartment failed. Icing on the cake: Amtrak makes i...

Jun 12, 2008
998

Anonymous
A travel company should take care for its customers

A travel company should take care for its customers About the famous Amtrak We are a couple from Europe, travelling from San Diego to Los Angeles and then to Pomona. We...

May 30, 2008
715

Angrykan...
Amtrack Truck hit us.

We were involved in an accident a year ago in March in Massachusettes. An amtrak truck ran a red light and hit the van that we were driving that had prisoners in it. We were all ta...

Apr 28, 2008
553
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Related Information

Train
Traveling by train is often a cheaper travel option, although longer than flying, but quicker than driving, however, in both cases it is likely to cost less. There are many other reasons to travel by train, except for its cost-effectiveness. It is green. Trains take far less fuel to power, making them a very eco-friendly way to travel. It is scenic. Taking the train offers entirely different scenery than traveling by air and even by car. Trains wind through countryside and suburbs along different routes than roads.

Train amenities include bicycle accommodations, accessibility for disabled, restrooms, dim lit cars, seats, storage under seats, power receptacles, water fountain, trash receptacles, heating and air conditioning, as well as wheelchair tie downs. In the recent years trains have lost their popularity among the Americans. However, rising fuel prices coupled with recession have driven up airline rates, making the train a much cheaper and more popular way to travel.