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  • Customers like
    • Getting off 4
    • Train staff 3
    • Initiative of some employees 2
  • Customers don't like
    • Uncomfortable 3
    • Horrible customer service 3
    • Too long trip 2

First experience riding Amtrak Acela. Late 15 minutes from DC to NY, not so bad. Then over hour late coming back. Paid $460 for this "express" train. First and last time riding ***-ela. First experience riding Amtrak Acela. Late 15 minutes from DC to NY, not so bad. Then over hour late coming back. Paid $460 for this "express" train. First and last time riding ***-ela. First experience riding Amtrak Acela. Late 15 minutes from DC to NY, not so bad. Then over hour late coming back. Paid $460 for this "express" train. First and last... Read more

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Our recent trip was terrible. We started over 3 hours late and got in almost four hours late. No explanations were given. The ride was rough and tough. Dinner was not served until 7:00 when we had signed up for an early dinner. The passengers behind us kicked the back our seats the entire trip and were rude when we called them on it. Neither my wife nor I slept at all with the rough ride and the rudeness of our fellow passengers. And we were told no refills on coffee. You cannot hear the announcements to the passengers but you hear every word... Read more

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  • From mobile
  • Amtrak
  • Apr 04
  • #823191

I get the fact transportation can be delayed. What I cant get over is the filth on Amtrak trains. The last 3 times I wenr between Rixhmond Va and D.C. I felt like I was traveling in a nasty bathroom. The odor throughout all cars was eye watering. Not sure I can handle another train ride. Add comment

I just had an Amtrak customer service agent tell me that if I want to travel between New York and DC with a suitcase, I need to find another mode of travel because they do not have ANYWHERE to stow a suitcase onboard a train. How ridiculous! Am I supposed to fly rather than take a 3 hour train?! No wonder why Amtrak is losing money if they will not accommodate business travelers who need to bring a full-sized suitcase. The customer service rep herself was flippant and literally told me that I should find another way to travel. In many other... Read more

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  • From mobile
  • Amtrak
  • Mar 28
  • #818851

My daughter was traveling from Co to Galesburg Il and when she went to retreve her bag it was gone. Always before it was locked up in a compartment. The employee's of the train was very rude and unhelpful. Meanwhile my teenage daughter is out items that can not be replaced Add comment

I was traveling on train 148 on Friday March 25. There was a conductor that assisted an older woman from a wheelchair onto the train in New Carrolton. The station girl helped too, but it's what happened after that really impressed me. This conductor made sure the woman was comfortable during her ride, and even stopped by every so often to check on her. He even offered to get something from the food car if she needed it. Later, he brought her a cup of coffee that she must have asked him for. Well, he was getting off of the train in New... Read more

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Woke up at 5:30am to be at train station at 6:30am for 7am ride from pen station to Boston. Arrived and found out ride was delay an hour. At 7:45 train was delayed to 8:30am! No sorry, no compensation for 1.5 hours delay! Read more

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Me and my 9 yr old son took a long trip from cali to chicago...some dude next to us on the train stuck a straw up his nose and began snorting some pill hed jus crushed up... My son was scared and freaked out..i was pissed.. I get up to find someone to talk to... The call for the conductor... No one comes... Finally asst. Conductor and a lady who works for amtrak comes.. Well, was he bothering you, this woman has the audacity to ask me if the dude snorting drugs next to me and my son is bothering me... Omg! Apparently they will lose their jobs... Read more

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Amtrak train company that is government funded troubles come from treating customer like ***. They are racist, sexist, bathrooms are filthy and unsafe for humans. According to their luggage restrictions a station clerk said, my luggage was oversized and i left it behind, only to board a train to find others larger than mine overhead. I did not get my luggage till a year later via family. I got a case # from c/o but nothing was done on their customer service end so troubles will always follow them w/ unresolved cases they refuse to amend. So... Read more

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Leaving Chicago to Mpls. First we were shuttled into a gate. Where we sat for 30 minutes. Then 62 years & younger had to walk to Great Hall and sit for 10 minutes (Gate B was not full and they were loading Seniors & people with kids). Then they walked us a half mile thru the station to the Train Track. WTH. Never happened in all the times I have been on this MPLs - Chicago train. Seemed random, AMTRAK staff were gruffly yelling at folks to Get their tickets out like we were in trouble. No one could hear anything. Really discouraging... Read more

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