Amtrak Complaints and Reviews

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Amtrak
Main address: 10 G Street N.E. 20002 Washington DC
1-800-USA-RAIL (1-800-872-7245), , http://www.amtrak.com/servlet/ContentServer/Page/1237608364155/1237608364155
  • 212+15 mobile complaints
  • $25.7K claimed losses
  • $113 average
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  • From mobile
  • Amtrak
  • 1 day ago
  • by anonymous
  • #528113

I was boarding bus 3543 Aug. 31st at 11:25 a.m in Reno, Nv headed to Sacramento, Ca and the bus driver was already in a bad mood when I walked up to her to ask and make sure I was boarding the right bus. She looked at me and said "come here and look at the screen...do you see that? Pay attention I don't need to hold your hand". Add comment

  • Aug 27
  • Ground Transportation - Trains, Buses
  • Rude Conductor
  • 22

On the Acela 2171 from Boston yesterday when I hear the conductor say to some passengers who were waiting in the vestibule between cars as the train arrived at the station say: "I told you not to stand there. Don't blame me if you get hurt." This was one of the more polite exchanges this guy had with passengers. Herein lies the main issue I've seen in 20 years of riding the NEC...the majority of... Read more

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  • From mobile
  • Amtrak
  • Aug 24
  • by anonymous
  • #525372

Taken train from Chicago to Cleveland. Conductor 1--1/2 hr. Late for work. The train will arrive 5-1/2 late. Unbelievable. Add comment

  • Aug 24
  • Transportation and Delivery
  • Train Delay
  • 8

1. Lakeshore Limited of Aug.8, Buffalo, Depew-Chicago. Buffalo Depew station: scheduled departure at 23.59. Train arrived at 3.15 am and departed at 3.45. Total delay accumulated upon arrival at Chicago Union Station: 4hrs.and 30 mins. 2.California Zephir from Chicago to Glenwood Spring, WY.:departure was scheduled for 2:00pm. Instead we departed at 5pm with arrival at Glenwood Springs at 5.45... Read more

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  • From mobile
  • Amtrak
  • Aug 23
  • by anonymous
  • #525005

Waiting in Chicago. Train is going on 4 hours late. Setting in the 1st class lounge. .they can't even provide snacks..attendant could care less. Add comment

  • From mobile
  • Amtrak
  • Aug 21
  • by anonymous
  • #524431

I take the train from Boston Back Bay station and the way the crew members talk to the passengers is just mean and mind blowing considering that the passengers are the ones paying their salary. This is an almost everyday thing. For the prices amtrak sells it's seats a little hospitality would be nice. No one likes to be talked to with so much disrespect. Add comment

  • Aug 21
  • Ground Transportation - Trains, Buses
  • Wilmington, Delaware
  • Bathroom Conditions
  • 25

Horrible, unhealthy bathroom conditions for twenty-five hours. Doors didn't close properly, trash can full and overflowing all over floor and slippery, nasty urine all ove the floor. I had to throw out my shoes--so smelly! Senior citizens were "afraid" of falling and the young kids were slipping and sliding! Absolutely disgusting. Personnel on board and at the stations were downright MEAN. ... Read more

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  • Aug 18
  • Ground Transportation - Trains, Buses
  • Credit Card Rejection
  • 11

Second episode of Amtrak rejecting a perfectly sound credit card. Every time Visa updates my card and changes the security code, Amtrak's "System" kicks it back. WTF? Then I have to wait 24 hours and spend another 2 hours on the phone to straighten out a simple ticket purchase. What kind of business is this? Am I dreaming or is this a case of ultimate *** that no one at Amtrak can manage to fix?... Read more

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  • From mobile
  • Amtrak
  • Aug 17
  • by anonymous
  • #522828

Absolutely the worst trip I've ever taken. Delays on all 4 parts of my trip totaled over 24 hours. Filthy rooms, smelly cars, some of the staff (not all) were rude and uncooperative. I was traveling to see my new grandchild and lost 1.5 days of my trip to amtrak. Never again. Add comment

  • From mobile
  • Amtrak
  • Aug 10
  • by anonymous
  • #520446

The customer service was terrible. The employees hated their jobs and it showed. It was obvious that they did not care about the people who paid to be there. Add comment

 
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