Amtrak Complaints and Reviews

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Amtrak
Main address: 10 G Street N.E. 20002 Washington DC
1-800-USA-RAIL (1-800-872-7245), , http://www.amtrak.com/servlet/ContentServer/Page/1237608364155/1237608364155
  • 216+15 mobile complaints
  • $26.1K claimed losses
  • $113 average
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  • Sep 15
  • Ground Transportation - Trains, Buses
  • Train Travel
  • 20

I bought a 30 day pass in April to use in July 2014. I informed the Amtrak agent that I was handicap ask If I needed to show anything since I have a handicap licence plate I do not have a place card to hang. She said no just tell them when I board and they would be glad to accommodate me on the trains which had more than 3 stairs. Well my first train was flat. I found out on my second train that... Read more

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  • Sep 15
  • Ground Transportation - Trains, Buses
  • Springfield, Illinois
  • Station Agent
  • 14

The agents in Springfield are uniformly rude...They harass the handicapped and seniors...Two of them are the biggest jerks on the planet...Beware...The are officious little rule-spouting *** who spend most of their "working" time chit-chatting...Their whole attitude is that you should be honored to be taking the train...With employees like this it is no wonder that Amtrak is losing money...Did... Read more

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  • Sep 12
  • Ground Transportation - Trains, Buses
  • Chicago, Illinois
  • Accident Claim
  • 15

A drunk man behind me was trying to put luggage on top and the luggage not duffle bag fell on top of my left shoulder.. I told the conductor and they told me if I wanted assistance I would have to get off train and basically don't know how I was going to get to my destination . They didn't know jack about the accident procedures. I filled out accident report they couldn't even give me a copy. I... Read more

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  • Sep 02
  • Ground Transportation - Trains, Buses
  • Bob Evans Breakfast
  • 23

we ride amtrak to the northwest every year always enjoyed the breakfast then they stopped serving the Bob Evans breakfast we keep wondering what happened, and if its possible they may bring it back to the train. would make our trip that much more enjoyable . Breakfast was the most enjoyable meal on the train .Hope maybe bob evans and amtrak can consider getting back together again. we will... Read more

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  • From mobile
  • Amtrak
  • Aug 31
  • by anonymous
  • #528113

I was boarding bus 3543 Aug. 31st at 11:25 a.m in Reno, Nv headed to Sacramento, Ca and the bus driver was already in a bad mood when I walked up to her to ask and make sure I was boarding the right bus. She looked at me and said "come here and look at the screen...do you see that? Pay attention I don't need to hold your hand". Add comment

     

  • Aug 27
  • Ground Transportation - Trains, Buses
  • Rude Conductor
  • 40

On the Acela 2171 from Boston yesterday when I hear the conductor say to some passengers who were waiting in the vestibule between cars as the train arrived at the station say: "I told you not to stand there. Don't blame me if you get hurt." This was one of the more polite exchanges this guy had with passengers. Herein lies the main issue I've seen in 20 years of riding the NEC...the majority of... Read more

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  • From mobile
  • Amtrak
  • Aug 24
  • by anonymous
  • #525372

Taken train from Chicago to Cleveland. Conductor 1--1/2 hr. Late for work. The train will arrive 5-1/2 late. Unbelievable. Add comment

     

  • Aug 24
  • Transportation and Delivery
  • Train Delay
  • 20

1. Lakeshore Limited of Aug.8, Buffalo, Depew-Chicago. Buffalo Depew station: scheduled departure at 23.59. Train arrived at 3.15 am and departed at 3.45. Total delay accumulated upon arrival at Chicago Union Station: 4hrs.and 30 mins. 2.California Zephir from Chicago to Glenwood Spring, WY.:departure was scheduled for 2:00pm. Instead we departed at 5pm with arrival at Glenwood Springs at 5.45... Read more

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  • From mobile
  • Amtrak
  • Aug 23
  • by anonymous
  • #525005

Waiting in Chicago. Train is going on 4 hours late. Setting in the 1st class lounge. .they can't even provide snacks..attendant could care less. Add comment

  • From mobile
  • Amtrak
  • Aug 21
  • by anonymous
  • #524431

I take the train from Boston Back Bay station and the way the crew members talk to the passengers is just mean and mind blowing considering that the passengers are the ones paying their salary. This is an almost everyday thing. For the prices amtrak sells it's seats a little hospitality would be nice. No one likes to be talked to with so much disrespect. Add comment

 
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