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  • Customers like
    • Getting off3
    • Mobile application1
  • Customers don't like
    • Horrible customer service2
    • Uncomfortable2
    • Late departure1

  • 20 hours ago
  • Ground Transportation - Trains, Buses
  • Omaha, Nebraska
  • 8
  • REVIEW RATING 4/5

I am a 63 year old disabled individual who used Amtrak to travel from Omaha, Ne to Norfolk, Va on May 27th and back on June 3. I had requested assistance both coming and going. I never received assistance. Was told by reservationist to ask conductor about lower seat assistance when boarding train from chicago to d.c. and was told there was none available. No one was seated in lower level during... Read more

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  • From mobile
  • Amtrak
  • 21 hours ago
  • by anonymous
  • #658188

Attempted to board train 772 at Solano Beach Station going southbound. Conductor Mitch refused to allow us to board with a Coaster ticket and screamed Amtrak does not accept coaster tickets at me and my wife, contrary to the subsidy agreement etc. very embarrassing and inconsistent as we travelled from SD to Solana Beach with big smiles from amtrak crew mcgeebee@msn.com Add comment

  • From mobile
  • Amtrak
  • 23 hours ago
  • by anonymous
  • #658104

On train to Penn. Station, no says so standing comfortably for 2hrs. Also train was 1hr late. WHat a bunch of ***!!!!!! Add comment

  • From mobile
  • Amtrak
  • 1 day ago
  • by anonymous
  • #658096

On train no seats, so glad I payed to ride comfortably, what ***. Drive the train sucks and nobody helps. Add comment

  • 1 day ago
  • Travel
  • Leawood, Kansas
  • Amtrak Train Ride Peace Of Mind Stolen
  • 7
  • REVIEW RATING 4/5

I had a round trip ticket from KC to Reno. The trip started out 3 hours late. They let me know 3 minutes before the scheduled *** that the train would be late. Amtrak had an abundance of filthy bathrooms. On the way from Reno to Galesburg, the trained stopped for 4 hours and again for an additional 2 hours waiting for new crew members to come. They should have been waiting for our train to arrive... Read more

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  • Jun 26
  • Ground Transportation - Trains, Buses
  • Train Service
  • 19
  • REVIEW RATING 4/5

On Tuesday June 23,2015 there wa an unfortunate storm that hit PA very hard. Although, this clear was an act of Nature and could not be prevented Amtrak's response to its customers stuck in the keystone 654 East boud 4:30pm train from Harrisburg to NY was worse than the storm. We were on stranded on a train between Parkesburg and Coatsville that was hot and with Nothing to eat or drink, or... Read more

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  • Jun 22
  • Ground Transportation - Trains, Buses
  • Placentia, California
  • Train Service
  • 8
  • REVIEW RATING 4/5

My family and. I,barley heard the conductor. Announce our destination, old towne San Diego, we gatherd our things ,we got down the stairs,the doors were closed, the attendent radioed in, ther was more people exiting,conductor replyed he didnt hear the attendent, plus ther was othe people,also at the doors, to exit.had to go back on the trolley, losing an hour of our travel, terrible experience,... Read more

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  • Jun 21
  • Ground Transportation - Trains, Buses
  • Saint Charles, Missouri
  • Train Departure
  • 13
  • REVIEW RATING 4/5

I'd just like to say that every time we had got some where else being on the train, we had been delayed for more than over 3 to 4 hour's getting to our destination and then it had took us 20 hour's to get from Flint, Michigan to St. Louis and every time we made it to Chicago, they told us that we would be catching a bus to our final destination. Also, we we're completely unsatisfied with the... Read more

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  • From mobile
  • Amtrak
  • Jun 17
  • by anonymous
  • #652151

My family will never travel on the train again. We have never been treated so badly. The woman who ran our car was very very rude disrespectful and had no consideration for us Add comment

  • Jun 17
  • Ground Transportation - Trains, Buses
  • Milwaukee, Wisconsin
  • Train Service
  • 22
  • REVIEW RATING 4/5

Was 3 hours late arriving on 06/06/15. Upon trying to leave on our round trip tickets on the 14th we were first told all day til 11 p.m. that night that it was running late. Then told the train would not be there. We could schedule for the next day, but no lower seats available, although we had reserved lower because I could not go up and down the stairs. They said we could leave on Wednesday,... Read more

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