Amtrak Complaints and Reviews

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Amtrak
Main address: 10 G Street N.E. 20002 Washington DC
1-800-USA-RAIL (1-800-872-7245), , http://www.amtrak.com/servlet/ContentServer/Page/1237608364155/1237608364155
  • 207+8 mobile complaints
  • $25.6K claimed losses
  • $119 average
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  • Jul 22
  • Ground Transportation - Trains, Buses
  • Lorton, Virginia
  • Bad Service
  • 14

I recently used the Auto Train from VA to FL, The food was good and the seats are comfortable. The only issue I had with Amtrak is that My mother who has bad knees did not have her own seat in WHEELCHAIR ACCESSIBLE seating! and the Employees DID NOT help her get OFF the Train ! I had to help her and she almost fell! AMTRAK is the worst! They have NO WIFI, NO FREE SNACKS, and NO ALCHOHOL like they... Read more

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  • From mobile
  • Amtrak
  • Jul 21
  • by anonymous
  • #512746

Dear Amtrak, My partner and I are Australian visitors who have been traveling from West to East of the US - predominantly by Amtrak 'rail pass'. The unprofessional and dogmatic culture of your organisation is, overall, simply disgraceful and the Amtrak executive management team should hang their heads in shame. Rude, apathetic and dogmatic employee's reflect your morals, ethics and professional... Add comment

  • Jul 17
  • Ground Transportation - Trains, Buses
  • Ettrick, Virginia
  • Poor Service
  • 9

I am very disappointed with my trip experience from Charleston SC to Penn Station New York. First of all the staff is very rude and does not know how to speak to the people on board this train. You ask a question and they get an attitude with you.Second of all, I understand that it may be a little warm because of the number of people on the train but don't freeze the ones that are sitting in... Read more

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  • From mobile
  • Amtrak
  • Jul 13
  • by anonymous
  • #509874

Amtrak delayed hours and hours for what reasons. I never heard any trains leave on time. Horrible. Lets not talk about the station Customer service terrible. Food on the train horrible. Attitudes of none care. I see why they are cheap to ride because your service is so ***. Add comment

  • From mobile
  • Amtrak
  • Jul 13
  • by anonymous
  • #509812

Paid $150 from rte 128 in Massachusetts to nyc..got on train at 325 pm and at 4 somewhere in Rhode Island the train stopes and we have a nasty smell of rubber..then we are informed that the electrical circuits that make the train run have been damaged..so we sit for 30 minutes without any instruction..then 2 and a half hours later a rescue train come to save us..then I decide since I will be on... Add comment

  • Jul 08
  • Ground Transportation - Trains, Buses
  • Amtrak Quiet Car
  • 8

Quiet Car is so frustrating. Couple across from me are talking, laughing, eating lunch. Eventually, he get a call on his cel. That's when I put the hammer down. 10 minutes later the conductor comes by an has a loud 10-15 minute conversation with him about different train routes across America. To me Quiet Car means quiet. Talk only wen necessary. No ongoing conversations even at whisper... Read more

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  • Jul 08
  • Ground Transportation - Trains, Buses
  • Train Service
  • 24

I am writing this after having returned home to the UK from a vacation in the USA, during which we travelled on the “City of New Orleans” sleeper train on a two legged journey, from Chicago to Memphis on 24th June 2014 then from Memphis to New Orleans on 27th June 2014. We had reserved car 5900 Room 003 for the first part of the journey and car 5900 room 007 for the second part. On the first leg... Read more

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  • Jul 07
  • Ground Transportation - Trains, Buses
  • Port Saint Lucie, Florida
  • Bathrooms
  • 16

traveling from new york penn station to west palm beach wasn't the greastest. It was horrible. I've been traveling on amtrak for over 25 yrs and never did I had a complaint but this time it was terrible. I arrived on the 4th of July from nyc. There was no ac,no pilows mind you its a very long ride more then 24 hrs. 1 hr delay at washington. The bathrooms was not working claiming that... Read more

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  • Jul 02
  • Ground Transportation - Trains, Buses
  • New York, New York
  • Robbery
  • 31

On March 8, 2014, i was robbed on your train the Silver Star of my laptop case which contained my laptop, my Apple IPAD, A case with 31 DVDS, Wireless mouse, electrical outlets, and a pair of Sony headphones. This incurred as we were entering the Columbia,SC Station. I reported to two amtrak employees and saw her with the case and they did nothing. the Columbia,SC Police was called by me and also... Read more

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  • Jun 27
  • Ground Transportation - Trains, Buses
  • Boston, Massachusetts
  • Bad Train Experience
  • 24

Just a friendly reminder that no one should ever use Amtrak again. Their website will purchase authorize a ton of money out of your account, leaving you with holds on funds over $1000 for a $269.50 ticket (since they attempt a purchase authorization each time you hit submit, and if you bank approves it, that does not mean amtrak will approve it because if your billing info isn't the first set of... Read more

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