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  • Dec 13
  • Ground Transportation - Trains, Buses
  • Lakemont, Georgia
  • Workers
  • 1
  • 1
  • 25
  • REVIEW RATING 4/5

Without going to much into detail quite yet, I am simply posting this here as the beginning of my formal complaint. I will not rest until this is remedied as it is uncalled for and wrong. Racism no matter who it is directed towards is wrong and tonight in Spokane WA at the train station I was appalled at the fact that not just one but multiple workers on the train referred to a gentleman who... Read more

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  • Dec 11
  • Ground Transportation - Trains, Buses
  • Arlington, Virginia
  • Food Service
  • 14
  • REVIEW RATING 4/5

The person in charge of the food and drink station was very rude. He barked at me to not tell him what I wanted to order until I knew what I wanted after paused mid sentence while ordering. He continued to glare at me throughout the ordering process and you know what?! It really bothered me! I merely took a pause while ordering and he snapped. I just really don't appreciate rudeness when it is... Read more

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  • Dec 07
  • Ground Transportation - Trains, Buses
  • Redmond, Oregon
  • Train Travel
  • 24
  • REVIEW RATING 3/5

Took the empire builder from Montana to Oregon Thursday. I've taken this train multiple times and it progressively gets worse. Freezing cold cabin in the middle of winter. Unprofessional employees, the most disgusting bathrooms. Delays with or without believable or real excuses. After exiting the train 2 hours late, I as approved to grab my luggage from the cart so I could make a bus... Read more

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Rod, on train 22/21 works in the lounge area. Worked for Amtrak 16 yes. He is an older black man. He is the meanest rudest person I have ever met. I have heard 4 other passage beers complain to train personal about this man. I am legally blind and he was ride and indwelling to assist me I am appalled Add comment

  • From mobile
  • Amtrak
  • Nov 26
  • by anonymous
  • #562299

For some reason the train Im always on has a 10 hour delay due to changing the engine!!! Smh Add comment

  • Nov 23
  • Ground Transportation - Trains, Buses
  • Philadelphia, Pennsylvania
  • Smoking Policy
  • 42
  • REVIEW RATING 3/5

SMOKERS DO NOT USE AMTRAK!!! The smoking policy at Amtrak is abyssmal at best. Before purchasing my fare I read up on Amtrak's smoking policy, I read that basically any stop where people are boarding and getting off the train you could smoke a cigarette. THIS COULD NOT BE FURTHER FROM THE TRUTH!!! On a 23 hour train ride from Alexandria, VA to Miami, FL we were only allowed 4 smoking stops with 6... Read more

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  • Nov 17
  • Ground Transportation - Trains, Buses
  • The Village, Oklahoma
  • Train Travel
  • 48
  • REVIEW RATING 4/5

I have ridden Amtrak often and I have always been understanding when they ran 2-3 hours late. This morning due to some unforeseen circumstances, I didn't get to the train station till right before the train was going to leave. My daughter and I ran as fast as we could. The conductor was rude yelling at us. Out of breath, but he would not help me lift my suitcase. As I was trying to apologize, he... Read more

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  • Nov 11
  • Ground Transportation - Trains, Buses
  • Saint Louis, Missouri
  • Train Travel
  • 29
  • REVIEW RATING 4/5

Consistently late, count on this! Do NOT count on getting to an appointment or meeting via amtrak! Had a round trip to Chicago from St. Louis this last weekend (Friday morning to Monday afternoon) The long train getting into St. Louis was late by 45 min. Typical waiting on freight lines, as Amtrak piggybacks off private rail lines. (Good book about this called "Waiting on a Train") Anyway,... Read more

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  • Nov 10
  • Ground Transportation - Trains, Buses
  • Anderson, South Carolina
  • Train
  • 26
  • REVIEW RATING 4/5

When I moved to US coming from Europe I had a dream that I could rely on public transport... I regret moving already... I rely on a train that leaves Clemson theoretically at 5h39, however 90% of the times it is delayed. Public transport and overall transport here is so bad that the taxis do not work at 4am neither the bus. Alternatives? Walk. With my luggage, during 1h10, without public... Read more

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  • Nov 04
  • Ground Transportation - Trains, Buses
  • Pet Policy
  • 50
  • REVIEW RATING 3/5

boarded the train in Birmingham my service animal and i were setting in our seats my dog was sleeping the conduter told me i had to move he moved me 3 times to a empty train car would not allow me and my service animal to go to the dinning car every time the train stoped to get passangers he move us away from every one The service animal must be permitted to accompany the individual... Read more

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