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2.0 Based on 61 reviews
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  • Customers like
    • Getting off 4
    • Train staff 3
    • Initiative of some employees 2
  • Customers don't like
    • Uncomfortable 3
    • Horrible customer service 3
    • Too long trip 2

On Train #774 (the afternoon of May 22, 2016) from San Juan Capistran, CA to Oceanside, CA, a AMTRAK male employee came on the PA system and sang a lengthy song. It was very inappropriate and quite unnecessary. Save it for karaoke night off of the train. Please. This is my complaint. I don't have 100 words to enter here. So to meet the word requirement, da da da da da da da da da da da da da da da da da da da da da da da da da da da da Greg... Read more

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Why can't Amtrak keep it's restrooms reasonably clean and free from foul odors when airlines and buses have mastered the problem? The restrooms on the trains are a disgrace. It would seem that a little maintenance would go a long way to solve the problem. What does it take to make the trains run on time? Just about everyone else in the first world can make it happen. Substandard performance seems to be the norm for the company. With its... Read more

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First experience riding Amtrak Acela. Late 15 minutes from DC to NY, not so bad. Then over hour late coming back. Paid $460 for this "express" train. First and last time riding ***-ela. First experience riding Amtrak Acela. Late 15 minutes from DC to NY, not so bad. Then over hour late coming back. Paid $460 for this "express" train. First and last time riding ***-ela. First experience riding Amtrak Acela. Late 15 minutes from DC to NY,... Read more

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Our recent trip was terrible. We started over 3 hours late and got in almost four hours late. No explanations were given. The ride was rough and tough. Dinner was not served until 7:00 when we had signed up for an early dinner. The passengers behind us kicked the back our seats the entire trip and were rude when we called them on it. Neither my wife nor I slept at all with the rough ride and the rudeness of our fellow passengers. And we were... Read more

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  • From mobile
  • Amtrak
  • Apr 04
  • #823191

I get the fact transportation can be delayed. What I cant get over is the filth on Amtrak trains. The last 3 times I wenr between Rixhmond Va and D.C. I felt like I was traveling in a nasty bathroom. The odor throughout all cars was eye watering. Not sure I can handle another train ride. Add comment

I just had an Amtrak customer service agent tell me that if I want to travel between New York and DC with a suitcase, I need to find another mode of travel because they do not have ANYWHERE to stow a suitcase onboard a train. How ridiculous! Am I supposed to fly rather than take a 3 hour train?! No wonder why Amtrak is losing money if they will not accommodate business travelers who need to bring a full-sized suitcase. The customer service rep... Read more

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  • From mobile
  • Amtrak
  • Mar 28
  • #818851

My daughter was traveling from Co to Galesburg Il and when she went to retreve her bag it was gone. Always before it was locked up in a compartment. The employee's of the train was very rude and unhelpful. Meanwhile my teenage daughter is out items that can not be replaced Add comment

I was traveling on train 148 on Friday March 25. There was a conductor that assisted an older woman from a wheelchair onto the train in New Carrolton. The station girl helped too, but it's what happened after that really impressed me. This conductor made sure the woman was comfortable during her ride, and even stopped by every so often to check on her. He even offered to get something from the food car if she needed it. Later, he brought her... Read more

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Woke up at 5:30am to be at train station at 6:30am for 7am ride from pen station to Boston. Arrived and found out ride was delay an hour. At 7:45 train was delayed to 8:30am! No sorry, no compensation for 1.5 hours delay! Read more

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Me and my 9 yr old son took a long trip from cali to chicago...some dude next to us on the train stuck a straw up his nose and began snorting some pill hed jus crushed up... My son was scared and freaked out..i was pissed.. I get up to find someone to talk to... The call for the conductor... No one comes... Finally asst. Conductor and a lady who works for amtrak comes.. Well, was he bothering you, this woman has the audacity to ask me if the... Read more

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