Amtrak Complaints and Reviews

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Amtrak
Main address: 10 G Street N.E. 20002 Washington DC
1-800-USA-RAIL (1-800-872-7245), , http://www.amtrak.com/servlet/ContentServer/Page/1237608364155/1237608364155
  • 231+23 mobile complaints
  • $38.3K claimed losses
  • $151 average
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Rod, on train 22/21 works in the lounge area. Worked for Amtrak 16 yes. He is an older black man. He is the meanest rudest person I have ever met. I have heard 4 other passage beers complain to train personal about this man. I am legally blind and he was ride and indwelling to assist me I am appalled Add comment

  • From mobile
  • Amtrak
  • 2 days ago
  • by anonymous
  • #562299

For some reason the train Im always on has a 10 hour delay due to changing the engine!!! Smh Add comment

  • Nov 23
  • Ground Transportation - Trains, Buses
  • Philadelphia, Pennsylvania
  • Smoking Policy
  • 23
  • REVIEW RATING 3/5

SMOKERS DO NOT USE AMTRAK!!! The smoking policy at Amtrak is abyssmal at best. Before purchasing my fare I read up on Amtrak's smoking policy, I read that basically any stop where people are boarding and getting off the train you could smoke a cigarette. THIS COULD NOT BE FURTHER FROM THE TRUTH!!! On a 23 hour train ride from Alexandria, VA to Miami, FL we were only allowed 4 smoking stops with 6... Read more

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  • Nov 17
  • Ground Transportation - Trains, Buses
  • The Village, Oklahoma
  • Train Travel
  • 29
  • REVIEW RATING 4/5

I have ridden Amtrak often and I have always been understanding when they ran 2-3 hours late. This morning due to some unforeseen circumstances, I didn't get to the train station till right before the train was going to leave. My daughter and I ran as fast as we could. The conductor was rude yelling at us. Out of breath, but he would not help me lift my suitcase. As I was trying to apologize, he... Read more

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  • Nov 11
  • Ground Transportation - Trains, Buses
  • Saint Louis, Missouri
  • Train Travel
  • 22
  • REVIEW RATING 4/5

Consistently late, count on this! Do NOT count on getting to an appointment or meeting via amtrak! Had a round trip to Chicago from St. Louis this last weekend (Friday morning to Monday afternoon) The long train getting into St. Louis was late by 45 min. Typical waiting on freight lines, as Amtrak piggybacks off private rail lines. (Good book about this called "Waiting on a Train") Anyway,... Read more

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  • Nov 10
  • Ground Transportation - Trains, Buses
  • Anderson, South Carolina
  • Train
  • 21
  • REVIEW RATING 4/5

When I moved to US coming from Europe I had a dream that I could rely on public transport... I regret moving already... I rely on a train that leaves Clemson theoretically at 5h39, however 90% of the times it is delayed. Public transport and overall transport here is so bad that the taxis do not work at 4am neither the bus. Alternatives? Walk. With my luggage, during 1h10, without public... Read more

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  • Nov 04
  • Ground Transportation - Trains, Buses
  • Pet Policy
  • 39
  • REVIEW RATING 3/5

boarded the train in Birmingham my service animal and i were setting in our seats my dog was sleeping the conduter told me i had to move he moved me 3 times to a empty train car would not allow me and my service animal to go to the dinning car every time the train stoped to get passangers he move us away from every one The service animal must be permitted to accompany the individual... Read more

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  • Nov 01
  • Ground Transportation - Trains, Buses
  • Staff
  • 55
  • REVIEW RATING 4/5

We all understand that Amtrak has no money due to political infighting (trucks vs trains vs airplanes) but the staff is colossally inept and poorly trained. It does not help us hear better by having someone shout into the microphone or help us get our tickets out more rapidly by being shouted at by a conductor who hates the world (no doubt because he has such a fantastically lousy job). The... Read more

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  • Oct 29
  • Ground Transportation - Trains, Buses
  • Bus Service
  • 44
  • REVIEW RATING 4/5

My family was on an Amtrak for 2 days to be abandoned in an infested and dilapidated part of Gastonia NC with no lighting or no staff. This was a miserable experience and I will never pay $500 again to receive this kind of service. Had it not been for a local cab driver my family would have been out there all alone across the street from a condemned slaughterhouse. My family included a 5 year... Read more

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  • Oct 27
  • Ground Transportation - Trains, Buses
  • Train Tickets
  • 57
  • REVIEW RATING 3/5

My husband and I took the Amtrak Hiawatha train from Milwaukee to Chicago. At the Milwaukee Airport train station there is a large sign that states "you can purchase tickets from the conductor on the train". We got on the train only to have the conductor tell us that we cannot purchase tickets on the train. We spent almost the whole trip to Chicago trying to get ahold of someone at... Read more

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