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  • Customers like
    • Getting off3
    • Mobile application1
  • Customers don't like
    • Arrived late1
    • Late departure1
    • 24hrs for a 12hrs trip1

  • May 12
  • Ground Transportation - Trains, Buses
  • Redding, California
  • Amtrak Train Ride Peace Of Mind Stolen
  • 20
  • REVIEW RATING 4/5

In March of 2015 my wife and I were supposed to travel from Sacramento to Illinois for my Mothers funeral service. We live 3 hours from Sacramento and we were more than halfway to the station when we called to see if the train was on time. Not only not on time but CANCELLED. Apparently it had been cancelled for 2 days due to a derailment. NO ONE BOTHERED to tell us!! Our ONLY option at this... Read more

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  • May 06
  • Ground Transportation - Trains, Buses
  • Denver, Colorado
  • Theft Issue
  • 45
  • REVIEW RATING 4/5

If you decide to travel in a private room, my advice to you is - hold onto your valuables. We caught our train attendant, Pete, going through our things. He told us he was changing the sheets - an hour into the ride, with 5 more hours to go. At the end of the ride we realized that our wallet, which never left the room, was missing. What's worse - the train attendant actually asked us to wait... Read more

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  • May 04
  • Ground Transportation - Trains, Buses
  • Arlington, Virginia
  • Train Service
  • 27
  • REVIEW RATING 4/5

i am a 17 year old girl with diabetes. my train was 30 min late. when i boarded i asked an employee where the cafe cart was. he told me i was supposed to find a seat first. i explained to him i couldn't wait bc i felt fain and needed to eat. he didn't respond. i had just gotten my food and sat down when he came by with another employee "i guess you never listen, ur bag is here so u didn't get a... Read more

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  • Apr 17
  • Ground Transportation - Trains, Buses
  • Wauwatosa, Wisconsin
  • Train Ticket
  • 31
  • REVIEW RATING 3/5

Donna- id# 3179 alone with one other representative working for amtrak customer compliant department are nasty, rude, and disrespectful. I calling in to Amtrak about a issue with a tickets( my ticket was suppose to be from la crosse wi to Bloomington il which has a connection train in between, my trip was ill plan by and agent, and only la crosse to Chicago was planned and paid for) and was... Read more

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  • Apr 14
  • Ground Transportation - Trains, Buses
  • Capitol Heights, Maryland
  • Train Tickets
  • 35
  • REVIEW RATING 3/5

Today ‪#‎amtrak‬ refused to let a blind man on their train. They told him that he would have to pay 3x the cost just because he couldn't use a computer or phone to order his ticket. I was appalled when they started rolling away as the man and I were trying to explain the situation, when the train employee scoffed, turned away, and closed the door on us, but more than I was heartbroken because... Read more

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  • Apr 05
  • Transportation and Delivery
  • Staff
  • 28
  • REVIEW RATING 4/5

A strange driver, michael mike getz ,arrives in my neighborhood blasting his car alarm and loud music in an attempt to attract young guys to his car. He loudly brags about his 2007 pontiac to teens. He has often driven away with different young boys in his car. One of the boys told his mom he went with him to smoke ***. The mother then asked me to let her know if I see her son with him again.... Read more

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  • Mar 26
  • Ground Transportation - Trains, Buses
  • Richmond, Virginia
  • Train Trip
  • 43
  • REVIEW RATING 3/5

I am on my way to Wilson, NC from Trenton, NJ and we have been stuck in the Richmond area for about 3 and a half hours now!!!! No help is being given to any of the passengers, just a bunch attendants saying the same thing that there's nothing they can do. I will NEVER and I mean ever be riding with an Amtrak service again. This experience ruined my entire trip that was supposed to be a weekend... Read more

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  • Mar 25
  • Ground Transportation - Trains, Buses
  • Sanitary Conditions
  • 22
  • REVIEW RATING 3/5

FM Kissimmee Fl to Tampa & back. Froze going. Sitting area dirty. Bathrooms stunk, nasty. Never new where you were or what town you were passing thru!. Returning the snack car was 5 cars away. Why not every car have something available or every other car have vending machines or something. 5 cars - ridiculous. No customer convenience at all and this was just a 1 day trip, can't imagine... Read more

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  • From mobile
  • Amtrak
  • Mar 13
  • by anonymous
  • #607924

Amtrak may be the worst thing you could every decide on taking. Expect to be late. Really late. Dont take if you are having people pick you up or if you have a meeting of any sort. They will be waiting for hours and any meeting you could ever possibly have WILL be canceled. They are garbage. Add comment

  • Mar 10
  • Ground Transportation - Trains, Buses
  • Longboat Key, Florida
  • Car
  • 60
  • REVIEW RATING 4/5

Took auto train on 1/27/2015 arrived in Sanford,fl car came off the train seem find,but as we drove up the street from the train we hear a noise the faster we went the louder it got Returned to the train station and talked to a man,we rode around parking lot he said he did not hear noise(was not. Going fast enough to hear you have to go over 20 mg to hear noise) went to Honda dealer in... Read more

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