Amtrak Complaints and Reviews

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Amtrak
Main address: 10 G Street N.E. 20002 Washington DC
1-800-USA-RAIL (1-800-872-7245), , http://www.amtrak.com/servlet/ContentServer/Page/1237608364155/1237608364155
  • 231+21 mobile complaints
  • $38.3K claimed losses
  • $152 average
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  • 17 hours ago
  • Ground Transportation - Trains, Buses
  • Philadelphia, Pennsylvania
  • 12

SMOKERS DO NOT USE AMTRAK!!! The smoking policy at Amtrak is abyssmal at best. Before purchasing my fare I read up on Amtrak's smoking policy, I read that basically any stop where people are boarding and getting off the train you could smoke a cigarette. THIS COULD NOT BE FURTHER FROM THE TRUTH!!! On a 23 hour train ride from Alexandria, VA to Miami, FL we were only allowed 4 smoking stops with 6... Read more

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  • Nov 17
  • Ground Transportation - Trains, Buses
  • The Village, Oklahoma
  • Train Travel
  • 25

I have ridden Amtrak often and I have always been understanding when they ran 2-3 hours late. This morning due to some unforeseen circumstances, I didn't get to the train station till right before the train was going to leave. My daughter and I ran as fast as we could. The conductor was rude yelling at us. Out of breath, but he would not help me lift my suitcase. As I was trying to apologize, he... Read more

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  • Nov 11
  • Ground Transportation - Trains, Buses
  • Saint Louis, Missouri
  • Train Travel
  • 22

Consistently late, count on this! Do NOT count on getting to an appointment or meeting via amtrak! Had a round trip to Chicago from St. Louis this last weekend (Friday morning to Monday afternoon) The long train getting into St. Louis was late by 45 min. Typical waiting on freight lines, as Amtrak piggybacks off private rail lines. (Good book about this called "Waiting on a Train") Anyway,... Read more

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  • Nov 10
  • Ground Transportation - Trains, Buses
  • Anderson, South Carolina
  • Train
  • 19

When I moved to US coming from Europe I had a dream that I could rely on public transport... I regret moving already... I rely on a train that leaves Clemson theoretically at 5h39, however 90% of the times it is delayed. Public transport and overall transport here is so bad that the taxis do not work at 4am neither the bus. Alternatives? Walk. With my luggage, during 1h10, without public... Read more

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  • Nov 04
  • Ground Transportation - Trains, Buses
  • Pet Policy
  • 37

boarded the train in Birmingham my service animal and i were setting in our seats my dog was sleeping the conduter told me i had to move he moved me 3 times to a empty train car would not allow me and my service animal to go to the dinning car every time the train stoped to get passangers he move us away from every one The service animal must be permitted to accompany the individual... Read more

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  • Nov 01
  • Ground Transportation - Trains, Buses
  • Staff
  • 51

We all understand that Amtrak has no money due to political infighting (trucks vs trains vs airplanes) but the staff is colossally inept and poorly trained. It does not help us hear better by having someone shout into the microphone or help us get our tickets out more rapidly by being shouted at by a conductor who hates the world (no doubt because he has such a fantastically lousy job). The... Read more

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  • Oct 29
  • Ground Transportation - Trains, Buses
  • Bus Service
  • 42

My family was on an Amtrak for 2 days to be abandoned in an infested and dilapidated part of Gastonia NC with no lighting or no staff. This was a miserable experience and I will never pay $500 again to receive this kind of service. Had it not been for a local cab driver my family would have been out there all alone across the street from a condemned slaughterhouse. My family included a 5 year... Read more

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  • Oct 27
  • Ground Transportation - Trains, Buses
  • Train Tickets
  • 54

My husband and I took the Amtrak Hiawatha train from Milwaukee to Chicago. At the Milwaukee Airport train station there is a large sign that states "you can purchase tickets from the conductor on the train". We got on the train only to have the conductor tell us that we cannot purchase tickets on the train. We spent almost the whole trip to Chicago trying to get ahold of someone at... Read more

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  • From mobile
  • Amtrak
  • Oct 26
  • by anonymous
  • #550827

Thanks to an inconsiderate passenger next us, who dicided he wanted to smoke on board. We had to be Subjected to smoke! The conductor asked him not to smoke and then made an announcement, but he still smoked the whole trip. Thanks to him and amtrak for not kicking him off after how many times being told we will not be riding amtrak anymore! Add comment

  • From mobile
  • Amtrak
  • Oct 26
  • by anonymous
  • #550816

We had to be subjected to some jerks smoke next to us smoking! The conductor told him not to smoke and an announcement was even made. The rude gentleman still continued to find a way to smoke whenever the conductor walked away. This is ridiculous, they need one warning then kick them off!!!! We will not be riding amtrak anymore! Add comment

 
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