Patti A Unf

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I was hurased by 3 men and nothing was done about it

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Amtrak - I was hurased by 3 men and nothing was done about it
3 men stayed up all night cussing calling other national other people names I was told after I complained they knew mafia who could get rid of bodies and no one could find them I was afraid while on the train conducte and other employees knew what was going on I'm disabled my choices were to go up stairs which I could not do or get off wait for train next day I'm by myself I couldn't do that horrible and scary they should have made them get off by the way I canceled trip back
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Cons:
  • Need better customer service

Preferred solution: Full refund

User's recommendation: Expect rude service especially in la

Felicity H Wad

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Unanswered calls

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Amtrak - Unanswered calls
1/29/24 Vancouver to Seattle Amtrak train canceled. I had a business class seat. Do I get a refund for the downgrade on bus ride?
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Loss:
$220
Pros:
  • Easier traveling
Cons:
  • Late trains

Preferred solution: Price reduction

User's recommendation: Poor

Gini P

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Positive and negative

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We just returned from our Amtrak trip reservation 584B26. Our trip to Sandpoint, Idaho from St.

Cloud Minnesota was nine hours longer than schedule. This was due to a broken rail, brake and wheel repair to our train. When we arrived in Sandpoint our car wouldnt start due to the fact that it sat an additional nine hours in the cold, however, accolades to Amtrak employee Maggie Mjelde. She went above and beyond and helped us contact personnel to start our vehicle and kept the depot open in the 20 below weather until our Help arrived.

She was an exemplary employee.

Unfortunately, our return trip was a nightmare. There were many open seats and most had only one person occupying. We are 75 and 76,Amtrak's promised to make a pleasant trip for seniors (number five on the Amtrak website) didnt happen. After sitting side-by-side for five hours we asked one of the conductors if we could use the seat across the aisle as it was empty, he consented.we had finally fallen asleep in our separate seats when we were very rudely awakened by a conductor that just came on the train Bradley was his name.

His demeanor and body language were very unfriendly and self-important. We were told we must occupy the seats next to each other. He then put a reserve sign across from our seats. That seat remained empty for the next mini hours, and there were no stops.

He then seated another elderly woman who must have come from another car in that seat, she had two seats, while the two of us struggled with our limited space in our car. There were six pairs of unoccupied seats with no one in either of the seats. I find it hard to understand why we should be penalized for traveling together, we pay the same amount of money as the other passengers. This was our third round-trip on Amtrak from St.

Cloud to Sandpoint Idaho. We can handle the delays due to weather, but the rude treatment that we receive from Bradley will probably mean we won't travel Amtrak.

sincerely,

Virginia, Peters, James Leonard.

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Preferred solution: Apology

User's recommendation: If traveling in groups, make sure each person has their individual destination slip.

Alex L Tee

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| map-marker Oklahoma City, Oklahoma

Broken tray

Amtrak - Broken tray
Amtrak - Broken tray - Image 2
i am on Acela. I am a writer my tray table is broken they wont move me to a comparable seat and told me to call reservations for a refund. $226 for a broken tray and no solution. I would have flown but I need to write today. Amtrak *** me.
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User's recommendation: fly and never take Amtrak

Anonymous
map-marker Seattle, Washington

The unfriendly interaction

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We are traveling to Vancouver from Seattle. We checked in at the counter around 7:30 AM on Tuesday 2/27/2024 at the King street Amtrak station. The staff name Tina is very rude and not helpful. She has unwelcoming demeanor. I think she is racially biased towards us. I never has met any service staff that is this rude and disrespectful. She does not belong to this counter that need to interact with many Amtrak customers. Bottom line is if you cannot contain your attitude and biases, you cannot work at the check in counter or any customer service PERIOD!
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User's recommendation: Avoid if you have a choice.

Melvin S Rns

Round trip ticket purchase

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Too soon to tell. I'll be back after the round-trip has ended; nevertheless, excellent services upon arrival on February 2nd 2024.
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Pros:
  • Excellent service
Cons:
  • Lower prices and provide courtesy refreshments
Felicity H Wad

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Canceled train & difficulty getting refund

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Bus service substituted for Amtrak train business class - request for refund on downgrade. Unhelpful and inadequate response
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Loss:
$220
Pros:
  • Easy travel once on train
Cons:
  • Unreliable and late or cancellation

Preferred solution: Price reduction

User's recommendation: Late trains and cancellations; poor response to request for refund

Agnes A Nrk

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Unfriendly staff

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Took a round trip from Kissimmee to Savannah Georgia.Train silver meteor 98 staffing were great and the train was kept very clean.The way back home, silver meteor 97 was not only dirty but the staff was horrific. Unfriendly. In fact very rude and nasty towards white people.The tables in the dining area were also very filty. Needs major sanitation. I would shut the diner down due to sanitation reasons.
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Pros:
  • Nice leg room
Cons:
  • Nice diner is only for 1st class passengers

Preferred solution: Retrain staff or hire people that have customer service skills

User's recommendation: 50/50

Valerie R Uvz

Customer service representatives do not know much about specials

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You have false advertisements, if you are promoting special discounts you should also give the time frame or dates it is available. Otherwise it false advertisement to pretend it is always available.
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Preferred solution: Price reduction

Pam S Xbs

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Terrible trip for the cost.

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Amtrak - Terrible trip for the cost.
Outgoing from Milwaukee, sleeping car (room; very expensive) was so cold that we slept in our clothes and had three blankets each. Our valet did her best to help, but no go. Back from Everett, bumpy and the second day lost electricity, so no dining car service. They gave us Pizza Hut for lunch (stopped for it in LaCrosse). Prior to that we sat in St. Paul for a few hours, so we were late coming into Milwaukee. Cant imagine what those who had connections in Chicago faced. After complaining, we got a travel voucher for a whole $500.00. Our tickets for round trip were over $6,000.00.
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Preferred solution: Price reduction

User's recommendation: Drive.

Anonymous
map-marker Buffalo, New York

No seats

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The audacity to charge for a train with no seating accomodations, but Amtrak feasts off of tax payer dollars so don't expect anything to change,save your money and fly.
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User's recommendation: *** naw

Anonymous
map-marker Chicago, Illinois

GIFT CARD REFUND

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I PURCHASED A $ 25.00 GIFT CARD ON 2/3.MY ADULT DAUGHTER WAS NOT ABLE TO USE.FOR A 2 DAY TRIP FROM DENVER TO CHICAGO THEN TO NASHVILLE.I CANNOT GET HELP BY PHONE AFTER 4 ATTEMPTS. I DEMAND MY 25.00 REFUND!!!
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User's recommendation: I am contacting corporate office!! My daughter could not eat for 2 days! I AM NOT HAPPY

Tina D Mwn

Rip Off

I booked tickets online on February 1, 2024 for 7 adults and 1 child from New York to Philadelphia. I entered ages to take advantage of the discounts.

The total fare showing online was approximately $321.00. I didn't look at the receipt immediately which was sent to me via email. My group was celebrating my 60th birthday in New York and New Jersey and I had a lot going on.

A few days later, I look at my receipt and find out I was charged $651.20. I was shocked!!!

Of course I called Amtrak and they give me a BS excuse. No way would I have booked those tickets for that amount. We had an option to rent cars, which would have been more cost effective.

We would have just drove instead.

Never, ever taking Amtrak again. My advice is to take a screen shot of what you are quoted online and look at your receipt immediatley.

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Loss:
$330
Pros:
  • Someone else drives
Cons:
  • Amtrak is a scammer

Preferred solution: Price reduction

User's recommendation: Take a screen shot of the cost of your tickets.

Lorrie B Mrr

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| map-marker Los Angeles, California

Want to talk to someone bout my service dog

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My review is! great customer service had no trouble getting train ticket and looking forward to my train travel
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User's recommendation: Train travel is the best , mega leg room! Not crammed in a plane with 0 leg room! I just love the and the travelers are exceptionally nice too!

Hersel Hnc

Have no idea what is going on

yeah ok 4 hour trip turned into 6! the worst public transportation experience ever! i will never ever ride amtrak again!!!
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Preferred solution: nothing to never ride amtrak again

User's recommendation: don’t ride

Anonymous
map-marker West Haven, Connecticut

My call

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She was very helpful and accommodating. She has a lot of grace and patience when it comes to the customer care of service.
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User's recommendation: Take the call back

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