Amtrak Complaints and Reviews

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Amtrak
Main address: 10 G Street N.E. 20002 Washington DC
1-800-USA-RAIL (1-800-872-7245), , http://www.amtrak.com/servlet/ContentServer/Page/1237608364155/1237608364155
  • 222+19 mobile complaints
  • $28.3K claimed losses
  • $117 average
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  • Oct 19
  • Ground Transportation - Trains, Buses
  • Syracuse, New York
  • Reservation Department
  • 22

This was our first trip with Amtrak on Oct 13th to Chicago. Left Syracuse at (9:30pm) and was to arrive in Chicago at (9:30am). We arrived in Chicago at (9:30pm), that's right 24hrs on this train and the staff was brutal. No updates, no apologizes but they did offer a free beef stew after being on the the train for 18hrs ( this stew was a little beef gravy on a bed of rice). Amtrak was very nice... Read more

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  • Oct 06
  • Ground Transportation - Trains, Buses
  • Denver, Colorado
  • Train Delay
  • 48

Late, late , late. I have been tying Amtrak from Denver to Chicago. I get a sleeper and wait for a 7 pm train. It is always late. I am suppose to get into Chicago at 2 pm. It is never on time, usually 5 plus hours late. Since it is always late they should be able to plan food wise. Each time I have taken this trip, (4 times now) they run out of food. Nothing for lunch and nothing for dinner. I... Read more

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  • From mobile
  • Amtrak
  • Oct 05
  • by anonymous
  • #542624

Currently sitting in an Amtrak Coach car on the Lake Shore Limited. We are not moving & started 4 hours late. We were supposed to leave at 9:30 pm & left the station @ 1:30 a.m. The personnel @ the Chicago Amtrak Station were very polite but really could not help us out. My advice DO NOT TRAVEL VIA AMTRAK!!! Add comment

  • From mobile
  • Amtrak
  • Oct 03
  • by anonymous
  • #542170

Train from Syracuse to NY kept getting delayed in one hour increments. Total delay 4 hours. Then information on web site said it would only be a couple hours late. That kept changing every hour or so and web site was horrible for information. Called and Amtrak person on phone knew less about the problem than I did. Add comment

     

  • Oct 01
  • Ground Transportation - Trains, Buses
  • Chicago, Illinois
  • Rude Service
  • 38

Amtrak #4 LA to CHICAGO 9/28/14. Picked me up from SNB on time 8:00pm by the time we got Albeqerque we were 10 hours behind. The attendant was very rude to handicap passenger. Did not give her any assistance at all. Made her wait until all passengers got off. I was under the impression that ppl with handicap had priority. I really would like to be contacted by your complaint office. I travel... Read more

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  • From mobile
  • Amtrak
  • Sep 30
  • by anonymous
  • #540744

Staff was rude. Not a shed of customer service. Gross bathrooms; not safe and not sanitary. Help line for delays inaccurate. If you're going to keep it running, then invest time and money into 1.) Staff 2.) Customer Experience and 3.) Revaluing the service you provide. - Andrew, Ohio Add comment

     

  • Sep 29
  • Airlines
  • Gary, Indiana
  • Late Flight
  • 25

I have been catching Amtrak between Dearborn and Chicago quiet often this year and 99.9% of the time I've been late getting to my destination, to the point that today is my last day using Amtrak. Flights may be more expense but *** sure worth not being late every *** time. GOOD BYE Amtrak ! Don't see you being in business much longer. I have been catching Amtrak between Dearborn and Chicago quiet... Read more

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  • From mobile
  • Amtrak
  • Sep 26
  • by anonymous
  • #538875

Chicago to DC Is always late and just a little late; hours late! It is 5 hours late today. I really wanted to take it today, but it's too late. Add comment

     

  • Sep 23
  • Ground Transportation - Trains, Buses
  • Santa Barbara, California
  • Refund Procedure
  • 1
  • 1
  • 47

I was on an Amtrak train which was SIX HOURS late - causing me to miss my connecting train. I had to hustle to make other arrangements in order to get back home to work, and the passenger services person at the station said I could call in with my request for a refund. Was just told it would be 6-8 weeks before refund would be processed!!! They said if I had gone to ticketing in the station... Read more

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  • Sep 22
  • Ground Transportation - Trains, Buses
  • Train Delay
  • 47

I had just arrived from LA after 40 hours on the train. We were told to wait in the lounge and they would call us to the next train. The train would be delayed leaving because the union an issue. Then they rushed us onto the train. The first class cars were at the front the the rest were farther back. It took 15 minutes to walk to the sleeping cars because they stopped us every car door and asked... Read more

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