1.7
  • Getting off3 votes
  • Mobile application1 votes
  • Uncomfortable1 votes
  • Arrived late1 votes
  • Late departure1 votes
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  • Apr 17
  • Ground Transportation - Trains, Buses
  • Wauwatosa, Wisconsin
  • Train Ticket
  • 14
  • REVIEW RATING 3/5

Donna- id# 3179 alone with one other representative working for amtrak customer compliant department are nasty, rude, and disrespectful. I calling in to Amtrak about a issue with a tickets( my ticket was suppose to be from la crosse wi to Bloomington il which has a connection train in between, my trip was ill plan by and agent, and only la crosse to Chicago was planned and paid for) and was... Read more

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  • Apr 14
  • Ground Transportation - Trains, Buses
  • Capitol Heights, Maryland
  • Train Tickets
  • 22
  • REVIEW RATING 3/5

Today ‪#‎amtrak‬ refused to let a blind man on their train. They told him that he would have to pay 3x the cost just because he couldn't use a computer or phone to order his ticket. I was appalled when they started rolling away as the man and I were trying to explain the situation, when the train employee scoffed, turned away, and closed the door on us, but more than I was heartbroken because... Read more

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  • Apr 05
  • Transportation and Delivery
  • Staff
  • 17
  • REVIEW RATING 4/5

A strange driver, michael mike getz ,arrives in my neighborhood blasting his car alarm and loud music in an attempt to attract young guys to his car. He loudly brags about his 2007 pontiac to teens. He has often driven away with different young boys in his car. One of the boys told his mom he went with him to smoke ***. The mother then asked me to let her know if I see her son with him again.... Read more

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  • Mar 26
  • Ground Transportation - Trains, Buses
  • Richmond, Virginia
  • Train Trip
  • 34
  • REVIEW RATING 3/5

I am on my way to Wilson, NC from Trenton, NJ and we have been stuck in the Richmond area for about 3 and a half hours now!!!! No help is being given to any of the passengers, just a bunch attendants saying the same thing that there's nothing they can do. I will NEVER and I mean ever be riding with an Amtrak service again. This experience ruined my entire trip that was supposed to be a weekend... Read more

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  • Mar 25
  • Ground Transportation - Trains, Buses
  • Sanitary Conditions
  • 17
  • REVIEW RATING 3/5

FM Kissimmee Fl to Tampa & back. Froze going. Sitting area dirty. Bathrooms stunk, nasty. Never new where you were or what town you were passing thru!. Returning the snack car was 5 cars away. Why not every car have something available or every other car have vending machines or something. 5 cars - ridiculous. No customer convenience at all and this was just a 1 day trip, can't imagine... Read more

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  • From mobile
  • Amtrak
  • Mar 13
  • by anonymous
  • #607924

Amtrak may be the worst thing you could every decide on taking. Expect to be late. Really late. Dont take if you are having people pick you up or if you have a meeting of any sort. They will be waiting for hours and any meeting you could ever possibly have WILL be canceled. They are garbage. Add comment

  • Mar 10
  • Ground Transportation - Trains, Buses
  • Longboat Key, Florida
  • Car
  • 47
  • REVIEW RATING 4/5

Took auto train on 1/27/2015 arrived in Sanford,fl car came off the train seem find,but as we drove up the street from the train we hear a noise the faster we went the louder it got Returned to the train station and talked to a man,we rode around parking lot he said he did not hear noise(was not. Going fast enough to hear you have to go over 20 mg to hear noise) went to Honda dealer in... Read more

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  • From mobile
  • Amtrak
  • Mar 09
  • by anonymous
  • #605952

First and last time will ever take your trains again!!!! Add comment

  • Mar 06
  • Ground Transportation - Trains, Buses
  • New York, New York
  • Staff
  • 37
  • REVIEW RATING 4/5

I called to ask for help matching multiple Amex charges to trips taken. After being on hold for 15 minutes, Amtrak employee said "We do not reconcile accounts". OK, then tell me what trips I took and how much they cost. "no". OK, I will read you the ticket numbers from my AMEX bill and you tell me when the trip was. "no". This was Ann, x 3254, reporting to Linda Aker. She had the info on... Read more

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  • Mar 04
  • Ground Transportation - Trains, Buses
  • Springfield, Pennsylvania
  • Refund Policy
  • 28
  • REVIEW RATING 3/5

When I booked tickets by telephone on the Auto-Train from Lorton, Va to Florida, I asked the representative clearly about the refund policy. When I did need to cancel the tickets 3 weeks before our trip, 2 were sleeper tickets and 2 were coach, they charged me a 10% fee on the whole fare. The amtrak sales representative had been clear that the coach tickets and the car fee would be fully... Read more

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