1.9
  • Getting off3 votes
  • Mobile application1 votes
  • Wrong information1 votes
  • Uncomfortable1 votes
  • Arrived late1 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

  • 12 hours ago
  • Ground Transportation - Trains, Buses
  • Richmond, Virginia
  • 2

I am on my way to Wilson, NC from Trenton, NJ and we have been stuck in the Richmond area for about 3 and a half hours now!!!! No help is being given to any of the passengers, just a bunch attendants saying the same thing that there's nothing they can do. I will NEVER and I mean ever be riding with an Amtrak service again. This experience ruined my entire trip that was supposed to be a weekend... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Ground Transportation - Trains, Buses
  • Sanitary Conditions
  • 3
  • REVIEW RATING 3/5

FM Kissimmee Fl to Tampa & back. Froze going. Sitting area dirty. Bathrooms stunk, nasty. Never new where you were or what town you were passing thru!. Returning the snack car was 5 cars away. Why not every car have something available or every other car have vending machines or something. 5 cars - ridiculous. No customer convenience at all and this was just a 1 day trip, can't imagine... Read more

Was this review helpful? 0 0
  • From mobile
  • Amtrak
  • Mar 13
  • by anonymous
  • #607924

Amtrak may be the worst thing you could every decide on taking. Expect to be late. Really late. Dont take if you are having people pick you up or if you have a meeting of any sort. They will be waiting for hours and any meeting you could ever possibly have WILL be canceled. They are garbage. Add comment

  • Mar 10
  • Ground Transportation - Trains, Buses
  • Longboat Key, Florida
  • Car
  • 25
  • REVIEW RATING 4/5

Took auto train on 1/27/2015 arrived in Sanford,fl car came off the train seem find,but as we drove up the street from the train we hear a noise the faster we went the louder it got Returned to the train station and talked to a man,we rode around parking lot he said he did not hear noise(was not. Going fast enough to hear you have to go over 20 mg to hear noise) went to Honda dealer in... Read more

Was this review helpful? 0 1
  • From mobile
  • Amtrak
  • Mar 09
  • by anonymous
  • #605952

First and last time will ever take your trains again!!!! Add comment

  • Mar 06
  • Ground Transportation - Trains, Buses
  • New York, New York
  • Staff
  • 23
  • REVIEW RATING 4/5

I called to ask for help matching multiple Amex charges to trips taken. After being on hold for 15 minutes, Amtrak employee said "We do not reconcile accounts". OK, then tell me what trips I took and how much they cost. "no". OK, I will read you the ticket numbers from my AMEX bill and you tell me when the trip was. "no". This was Ann, x 3254, reporting to Linda Aker. She had the info on... Read more

Was this review helpful? 0 0

  • Mar 04
  • Ground Transportation - Trains, Buses
  • Springfield, Pennsylvania
  • Refund Policy
  • 15
  • REVIEW RATING 3/5

When I booked tickets by telephone on the Auto-Train from Lorton, Va to Florida, I asked the representative clearly about the refund policy. When I did need to cancel the tickets 3 weeks before our trip, 2 were sleeper tickets and 2 were coach, they charged me a 10% fee on the whole fare. The amtrak sales representative had been clear that the coach tickets and the car fee would be fully... Read more

Was this review helpful? 0 0

  • Feb 18
  • Ground Transportation - Trains, Buses
  • Air Conditioner
  • 1
  • 1
  • 35
  • REVIEW RATING 3/5

Back in the summer of 2010 our train from "Acela" from New York to Boston was seriously delayed going far beyond the time it was supposed to save you by paying extra. Then, the air conditioner in our particular train broke down, and our 1 year son started to sweat profusely. They cited all sorts of reasons why it wasn't their fault though whose fault is it? The Customers? Riding a train is... Read more

Was this review helpful? 0 0

  • Feb 16
  • Ground Transportation - Trains, Buses
  • Discovery Bay, California
  • Staff
  • 51
  • REVIEW RATING 4/5

Amtrak kicked a disable woman off the train in Tucson Az.After she was verbally attacked by about six other passengers which made false allegations about the woman being to loud.The woman simply returning from the dinning cart area the lady could not see she said wow it's dark in her feeling her way back to her seat one passenger said out loud I thought they would've been kicked off the train by... Read more

Was this review helpful? 0 0

  • Feb 08
  • Ground Transportation - Trains, Buses
  • New York, New York
  • Bus Departure
  • 47
  • REVIEW RATING 4/5

After being delayed 17 hours the last time I rode with amtrak I was given a discount ticket. I decided to use it for a weekend trip to NYC. The train boarding from Syracuse was 30 minutes late and we continued to lose time at each stop. We were 2 hours late to NYC. On the way back we have been stopped in Albany for over an hour- we were supposed to leave at 7:05. No word on when we will depart... Read more

Was this review helpful? 0 0

Had an experience with Amtrak?

Write a review

More results for "amtrak"

Product Results

Tag Results

Company Results

Did not find what you were looking for?
 
×
You are reading about Amtrak.
Filing a new complaint about
×