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  • Customers like
    • Getting off 3
    • Employees that go the extra mile 2
    • Workers 1
  • Customers don't like
    • Horrible customer service 3
    • Lack of information 2
    • Uncomfortable 2

Me and my wife drives from boston two cars full of ours belongs to embassy hotel close to the AMTRAK so we not lost the train time for monday 4 pm 01/25/2016 and 4pm I received email from AMTRAK canceled ours trip. We don't have place in boston any more, I can drive to florida because my heath and I talk with 2 girsl ask for mercy because I don't have extra money to stay in hotel, not extra... Read more

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1/23/16 3:40PM TRAIN 49 TO CHICAGO AND FINA DESTINATION EMERYVILLE, CA. ON ANNOUNCING THAT THAT RESERVATIONS WERE BEING TAKEN....THE MENU IS ALSO ANNOUNCED.....SO I ASKED WHAT THE MENU IS....HE TOLD ME YOU CAN GET UP AND MOSSY ON TO THE DINING CAR..GET A MENU READ IT AND YOU WILL KNOW.....THE WOMAN RIGHT IN THE SEAT IN FRONT OF MY SEAT ASK THE SAME QUESTION AND HE....CALLED THE MENU... Read more

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This has been one of the worst travel experiences of my life. This sad excuse for a company has managed to turn a 5 1/2 HR train ride into an 11 HR stress fest. We sat motionless on the tracks at one point for 3 hrs. Constant stopping for no apparent reason with no explanation. Staff isn't so friendly either. I will never do business with this company again. You have ruined our sons birthday,... Read more

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  • From mobile
  • Amtrak
  • Jan 23
  • #776127

Just took the train from Chicago to New York, the experience was not good starting at the union station. Workers and so called conductors were not well mannered and professional at all. They seemed to enjoy giving passenger a hard time with the tiny bit of power they have... But we all know it's amtrak and it's the last resort of some sorta. So let it be...and business as usual... Add comment

Yikes! If you are a regular traveler and looking for an alternate to air travel (as i WAS)...this is not it. Sure, you get more leg room...but you also get horrible interaction with conductor staff (specifically train 97, absolutely horrible customer service method). They apparently "assign" a seat as you board...and heaven forbid you move to an empty one, its the end of someones world...not... Read more

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The worst customer service / relation ever. They are rude and not able to help you fix anything. The only thing they can say is "Unfortunately this is our policy". The website is not stable and you won't see your reservations / evouchers as current. They never care if the train is delayed, no apologies or any sort of compensation to make situations better. If I had other options travel, I would... Read more

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I took a train from California to Tennessee, there was a layover in New Orleans and I was told that i was under suspension of explosive while being detained for over 2 hours the police took my bags to another location and transported to the city lock up because of drugs. The arresting officer Det. Raymond DeVallee told me if I did not give him every guy in New Orleans drug trade that I would pay.... Read more

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  • From mobile
  • Amtrak
  • Jan 06
  • #765310

I have been riding amtrak for years and every time i get to the counter yo purchace a ticket i deal with a rude racist hispanic Male that is friendly to everyone but blacks. He is shameful. I have a half mexican daughter and i am tired of the rude staff. Add comment

  • From mobile
  • Amtrak
  • Jan 01
  • #762066

Govt run train system. Says it all!!!!!!!!!!!!!! Add comment

The customer service on the Amtrak trains is horrid. We had reserved a family sleeper car for our Christmas vacation. The sleepers come with meals included. We were given a dinner reservation (for overpriced, microwave food) for 5:30pm. We arrived at the dining car at 5:27pm and stood at the entryway of the car. We stood at the entryway because we were scolded by the staff in front of the entire... Read more

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