Amtrak Complaints and Reviews

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Amtrak
Main address: 10 G Street N.E. 20002 Washington DC
1-800-USA-RAIL (1-800-872-7245), , http://www.amtrak.com/servlet/ContentServer/Page/1237608364155/1237608364155
  • 225+21 mobile complaints
  • $28.3K claimed losses
  • $115 average
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  • 2 days ago
  • Ground Transportation - Trains, Buses
  • Bus Service
  • 10

My family was on an Amtrak for 2 days to be abandoned in an infested and dilapidated part of Gastonia NC with no lighting or no staff. This was a miserable experience and I will never pay $500 again to receive this kind of service. Had it not been for a local cab driver my family would have been out there all alone across the street from a condemned slaughterhouse. My family included a 5 year... Read more

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  • Oct 27
  • Ground Transportation - Trains, Buses
  • Train Tickets
  • 29

My husband and I took the Amtrak Hiawatha train from Milwaukee to Chicago. At the Milwaukee Airport train station there is a large sign that states "you can purchase tickets from the conductor on the train". We got on the train only to have the conductor tell us that we cannot purchase tickets on the train. We spent almost the whole trip to Chicago trying to get ahold of someone at... Read more

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  • From mobile
  • Amtrak
  • Oct 26
  • by anonymous
  • #550827

Thanks to an inconsiderate passenger next us, who dicided he wanted to smoke on board. We had to be Subjected to smoke! The conductor asked him not to smoke and then made an announcement, but he still smoked the whole trip. Thanks to him and amtrak for not kicking him off after how many times being told we will not be riding amtrak anymore! Add comment

  • From mobile
  • Amtrak
  • Oct 26
  • by anonymous
  • #550816

We had to be subjected to some jerks smoke next to us smoking! The conductor told him not to smoke and an announcement was even made. The rude gentleman still continued to find a way to smoke whenever the conductor walked away. This is ridiculous, they need one warning then kick them off!!!! We will not be riding amtrak anymore! Add comment

     

  • Oct 24
  • Ground Transportation - Trains, Buses
  • Long Island City, New York
  • Rude Train Conductor
  • 30

Conductor on quiet car (train # 127 on 10/24/14) greeted riders with the following statement: "this is the quiet car. Read the sign. Anyone who does not comply will be removed from the quiet car. If you don't want to leave the quiet car you will be removed from the train." This same exact statement was repeated two more times before we left Penn Sta. Very hostile. clearly he thought he was doing... Read more

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  • Oct 19
  • Ground Transportation - Trains, Buses
  • Syracuse, New York
  • Reservation Department
  • 48

This was our first trip with Amtrak on Oct 13th to Chicago. Left Syracuse at (9:30pm) and was to arrive in Chicago at (9:30am). We arrived in Chicago at (9:30pm), that's right 24hrs on this train and the staff was brutal. No updates, no apologizes but they did offer a free beef stew after being on the the train for 18hrs ( this stew was a little beef gravy on a bed of rice). Amtrak was very nice... Read more

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  • Oct 06
  • Ground Transportation - Trains, Buses
  • Denver, Colorado
  • Train Delay
  • 61

Late, late , late. I have been tying Amtrak from Denver to Chicago. I get a sleeper and wait for a 7 pm train. It is always late. I am suppose to get into Chicago at 2 pm. It is never on time, usually 5 plus hours late. Since it is always late they should be able to plan food wise. Each time I have taken this trip, (4 times now) they run out of food. Nothing for lunch and nothing for dinner. I... Read more

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  • From mobile
  • Amtrak
  • Oct 05
  • by anonymous
  • #542624

Currently sitting in an Amtrak Coach car on the Lake Shore Limited. We are not moving & started 4 hours late. We were supposed to leave at 9:30 pm & left the station @ 1:30 a.m. The personnel @ the Chicago Amtrak Station were very polite but really could not help us out. My advice DO NOT TRAVEL VIA AMTRAK!!! Add comment

  • From mobile
  • Amtrak
  • Oct 03
  • by anonymous
  • #542170

Train from Syracuse to NY kept getting delayed in one hour increments. Total delay 4 hours. Then information on web site said it would only be a couple hours late. That kept changing every hour or so and web site was horrible for information. Called and Amtrak person on phone knew less about the problem than I did. Add comment

     

  • Oct 01
  • Ground Transportation - Trains, Buses
  • Chicago, Illinois
  • Rude Service
  • 47

Amtrak #4 LA to CHICAGO 9/28/14. Picked me up from SNB on time 8:00pm by the time we got Albeqerque we were 10 hours behind. The attendant was very rude to handicap passenger. Did not give her any assistance at all. Made her wait until all passengers got off. I was under the impression that ppl with handicap had priority. I really would like to be contacted by your complaint office. I travel... Read more

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